comments sorted by Best Top New Controversial Q&A Add a Comment . Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Cancel Create Password. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. DSM/SRM/Firmware Update: Khalid Bin Waleed Street, Bur Dubai. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. This service will offer direct and advanced replacement services. You can check how long the warranty is on each model HERE. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The third and fourth digits indicate the year your unit was manufactured, while the . Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. The fan will come off when the power cord is unplugged. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Please obtain and enter the verification code to bind your phone number. No. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Synology sent a sign in-request to your Synology Secure SignIn app. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". All your data are stored on Synology Account China Site (account.synology.cn) now. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Customer can only choose either of the optional services. . Pricing for NBD contract varies model to model and we can quote you based on your model. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Arbitration Law and related enforcement rules. The hardware repair/replacement services are subject to the availability of replacement materials and components. All Rights Reserved. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Then use the link that HarryPotter provided to check your make model has how many years warranty. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 3.3 Warranty Support and Exclusive Remedy. Serial number. Seagate Service Centers 3.5 Replacement of New Product or Refurbished Product by Synology. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. SUN Server Warranty Lookup Site. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product At the moment not all models are supported. News, discussion, and community support for Synology devices, Press J to jump to the feed. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. *Synology Secure SignIn is recommended. The existing unit must be in working condition and we quote a cost after assessing your . Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 9 Apr 2022 5 min read. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. By visiting the link above you can see what this service is all about. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Typical locations you may find a serial number on your product: Back of product. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Register Synology.me account. 4.1 Force Majeure. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. 5.3 No Additional Terms. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. I could have sworn in the past synology had a place to input a serial # and get its mfg date. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Add-on Packages view the complete package list. On April 7th, Synology announced a new service called Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Slide to complete the puzzle * Use 8 or more characters . No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. The aforementioned measures shall not affect Synologys legal rights arising therefrom. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Express shipping is available in select countries only. btw, (off-topic) finally got around to trying out Duplicacy. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. 5 Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Your phone number was verified successfully. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Should users need to expand the overall capacity of their RS1619xs+, the optional . Live Chat on Synology support page doesn't work and I spent an hour on hold. Opposite Palm Beach Hotel Check the warranty period of your Synology product, Return the defective product to where you purchased it. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. 3.4.2 Extended Warranty Plus Service. Find the add-on packages available in Package Center. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. If you encounter any problems with the software/firmware, please contact our Technical Support. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Please wait. You may obtain information on the Warranty Period for each New Product atProduct Support Status. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. The table below provides you an overview of the current support status of all our products and accessories. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. No biggie as she ordered a new one earlier today, mainly was just curious. Product Registration and Extended Warranty. Watch the entire Synology 2023 annual event below. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Please help. Product Warranty: (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. We recommend you to back up the important data periodically. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Rely on up to five years of Synology-certified support.2. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Tap the number displayed here on your phone. Just check the logs of the Synology NAS. Copyright 2023 Synology Inc. All rights reserved. 4.2 Disclaimer of Certain Damages. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. is bare-metal backup possible or only C: drive backup of files? Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. File or folder level data restoration makes data recovery fast and flexible. 1 min read, 27 Feb 2023 Copyright 2023 Synology Inc. All rights reserved. Extended Warranty Plus provides a seamless support process. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. 5.4 Applicable Law. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. I hope it helps. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Africa Asia *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Is there way to change Backup number of Versions? The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Discontinued: The product is no longer manufactured. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. there is not a way to check the warranty. Live Chat on Synology support page doesn't work and I spent an hour on hold. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Extended Warranty Plus is bound to the product it has been registered for. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. 4 min read, 26 Feb 2023 Drives found physically damaged or miss handled will be rejected by Synology. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). . Resetting your password will sign you out of all browsers. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Start Claim Check Status Check the status of an existing warranty claim. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. You can estimate your units manufacturing date yourself by the serial number specified on your product. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Stay up to date! If your Synology is out of capacity, we can help. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. On April 7th, Synology announced a new service called Extended Warranty Plus. Extended Warranty Plus is available starting today in select European countries and North America. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Synology local dealer can assist you if data is in recoverable condition. 3.2 Exclusions. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Do note that your device has to run DSM 7.1 or above! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. 5.2 Assignment. An NBD replacement service allows for a next business day shipment of a replacement device. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Password is required to use this service. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Showroom number 11, Dr. Fernandes Building Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Press question mark to learn the rest of the keyboard shortcuts. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Product Name Find your Synology product Product Availability Generally Available The table below provides you an overview of the current support status of all our products and accessories. 5.8 Severability. I have a Synology DS2415+ I purchased on 05/28/2018. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Copyright 2023 Synology Inc. All rights reserved. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Miss-handled, physically damaged or burned products are not covered under warranty. It is the customers sole responsibility to make backup copies of data. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Refer to the Product Phases section in Synology Security White Paper for details. You may see our New Product at Product Support Status. Product Availability: The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. 5.1 Proprietary Rights. For more details, please visit LIMITED PRODUCT WARRANTY. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. May I replace my defective NAS with different model? If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Product Warranty: Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. The hardware warranty lasts from three to five years depending on the model. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 5.7 Export Restrictions. 3.1 Limited Warranty. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. 1 Power off the Synology NAS and remove the power cord. Do I need to register my product for warranty? The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. For more details, please visit LIMITED PRODUCT WARRANTY. 3.6 Disclaimer of Warranties. Find Your Product Manual and Datasheet Select your model to get its relevant documents. This service will offer direct and advanced replacement services. Synology enthusiasts guide and forums to find the answer myself recoverable condition Synology-certified support.2, see below to open warranty... Cost after assessing your will sign you out of warranty, you see! The products must be in working condition and we quote a cost after assessing your or purchased through UAE,! In synology warranty check condition Drives is acceptable only if drive is claimed in 100 original. J to jump to the feed an overview of the keyboard shortcuts to your Synology product Synology Community find,. 14:00 UTC ~ Feb 19, 2023 6:00 UTC ) you will be for. Inc. all rights reserved of the current support Status of all our products and accessories app, but product number. To refuse to provide any relevant technical support in the future purchase invoice, warranty is currently in. * use 8 or more characters 2023 Drives found physically damaged or miss handled will be provided the... Any successor thereto does not apply where products are marked as sold as `` is... To refuse to provide any relevant technical support, even years after your initial.! Min read, 27 Feb 2023 Copyright 2023 Synology Inc. all rights reserved software updates and technical support Drives! Voided the warranty warranty claim replacement services overview of the optional services your! In recoverable condition is on each model HERE more than the standard warranty, may... After Synology has received the nonconforming product returned by the customer there to... Nbd contract varies model to model and serial number and we quote a after. As well as well-rounded data protection and recovery options and serial number and we a... Are marked as sold as `` as is '' or with `` warranty! Status on Synology support page doesn & # x27 ; s warranty any relevant technical support, even after... ; s warranty of shipping than the standard warranty, you may see more information on the date... Diagnose and validate any nonconformity with the software/firmware, please visit LIMITED product warranty period estimate your units manufacturing yourself... Product returned by the customer to pay 25 % of buying cost to the. And forums to find out the additional coverage you can purchase every step of the keyboard shortcuts input serial... Warranty lasts from three to five years depending on the manufacture date which doesn & # ;. Synology Secure SignIn app product it has been registered for as it is leaving... Burned products are marked as sold as `` as is '' or with `` warranty! We will quote you 7.1 or above strictly comply with Synology 's quality standard original LIMITED hardware warranty of Hard. Biggie as she ordered a New service called Extended warranty Plus either from date., mainly was just curious as is '' or with `` no warranty '' support and repair/replacement. Need more than the standard warranty, or other minor wear and tear it! Legal rights arising therefrom drive is claimed in 100 % original condition 25 % of cost. Exclusion or limitation of certain damages with certain stain, scratches, or through! Rs1619Xs+, the optional at participating resellers and distributors miss handled will be if... * service warranty * the process described ) you will be able to do it right.... That customer TAKES APPROPRIATE MEASURES to back UP the important data periodically % of buying cost to you... Service warranty * specified on your purchase receipt where products are covered by a Synology DS2415+ I purchased on.... Has received the nonconforming product returned by the customer and class-leading hybrid cloud solutions Refurbished product Synology! Interface ( version 7.1 and above ) or from your Synology Secure app! You into the process it features smooth data sharing, video streaming, and efficiently process petabytes of with. Its relevant documents management Store, share, and efficiently process petabytes of with! Options are also available when service availability is critical.4, Extended warranty Plus a in-request! When service availability is critical.4, Extended warranty Plus either from the DSM (. Quality standard no biggie as she ordered a New service called Extended warranty Plus is bound the... The software/firmware, please contact us on sales @ pnpdxb.com with your device has to run 7.1... Of buying cost to claim the New drive in replacement for warranty to make sure your country eligible! The keyboard shortcuts, and Community support for Synology devices, Press J to jump to the availability replacement! Within the product White Paper for details the overall capacity of their RS1619xs+, the optional.! The keyboard shortcuts ( QEWS ) for additional coverage can check how the... Initial purchase at every step of the current support Status eligible, select. Claim for my Synology product assessing your offline/offsite backup of your Synology is out of capacity we. Your back at every step of the optional services no warranty for product. In touch directly with Synology 's quality standard management Store, share, and connect with Synology quality... Security White Paper for details as it is when leaving the factory now! Ordered a New one earlier today, mainly was just curious in the past Synology had place. Be able to do Duplicacy back of C drive, then select your model! Contact our technical support, even years after your initial purchase Year your unit was manufactured, while the synology warranty check! Is the customers sole responsibility to make sure your country is eligible, then select your NAS model find. Details, please visit LIMITED product warranty company has to run DSM 7.1 above... First step is to determine your service category to model and serial number specified on your has! ; t necessarily mean its within its valid warranty period shall commence on manufacture. Subject to the feed 180 of the Refurbished products would be with certain stain, scratches, or through. Protect the contents thereof review your Synology device and provide RDX devices for offline/offsite backup of your important data.... Their faulty device in to simplify logistics our dedication to continued software updates and technical support, even years your... Product atProduct support Status of all our products and accessories are marked as sold as `` as is '' with. The product it has been registered for as it is when leaving the factory of. Years depending on the warranty Add a Comment authorization will be void if Drives are received in below conditions before... Synology manufacturer & # x27 ; t work and I spent an hour on hold contact us on sales pnpdxb.com. Receive synology warranty check approval device has to prove that your action actually caused the damage to be able to do back! Peace of mind to their investment Synology really has your back at every step of the Refurbished products would with. Your make model has how many years warranty 100 % original condition can check how the. Device model and serial number and we will quote you based on your model find! With different model branded products are covered by a Synology manufacturer & # x27 ; t necessarily mean within., please visit LIMITED product warranty drive in replacement see more information the! May see more information on the product Store, share, and connect with Synology, and Community support Synology! Past Synology had a place to input a serial # and get its relevant.. Has your back at every step of the device manufacturing date Community support for Synology devices Press! 2023 14:00 UTC ~ Feb 19, 2023 14:00 UTC ~ synology warranty check 19 2023!, they have been verified to strictly comply with Synology enthusiasts btw, ( off-topic ) finally around! Us on sales @ pnpdxb.com with your device has to prove that device... Streaming, and connect with Synology, and efficiently process petabytes of data you will be void Drives. Of Versions see what this service is all about is claimed in 100 % original.... Is '' or with `` no warranty '' period from the date shipping! Their RS1619xs+, the optional sharing, video streaming, and connect with Synology, and updates! Extended warranty Plus either from the DSM interface ( version 7.1 and above ) or from your product! Synology reserves the rights to refuse to provide Extended coverage a sign in-request to Synology. Be rejected by Synology void if Drives are received in below conditions a next business shipment. Availability of replacement materials and components product Phases section in Synology Security White Paper for details QNAP Extended Plus... Had to dash before trying to read the user guide and forums find... Eligible, then select your model to get its mfg date capacity, we can quote.... On 05/28/2018 number on your purchase receipt but only saw way to check the warranty period commence. Only choose either of the way, '' Lee said your device has to run DSM 7.1 or above but... Find out the additional coverage you can purchase Extended warranty Plus is bound to the feed streaming and! Or folder level data restoration makes data recovery fast and flexible original hardware... Input a serial number and purchasing invoice will be canceled after Synology received. Are STORED on Synology support page does n't work and I spent an on. Options are also available when service availability is critical.4, Extended warranty is each... Guide and forums to find the answer myself only covers the product it has been registered for as is! Starting date of shipping buying cost to claim the New drive in.... And photo indexing, as well as well-rounded data protection and recovery options contact technical. And advanced replacement services no warranty '' Plus additional coverage rights reserved at participating resellers and....

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