I scanned my Super Lotto ticket on my lotto phone app and it said this ticket cannot be processed contact 1-800-lottery what does that mean? I had a small log book and had a good bunch of unchecked tickets in it. He scanned it and he said I won a free ticket. ) well, lesson learnt! I bought a $10 Extreme Crossword scratcher. If you are a Mega Millions jackpot winner, you will have the choice of a Cash Option or an Annual Payout. If you choose to have your winnings directly deposited into your bank account, it will arrive within 3 to 5 business days. I had 4 winning tickets I was sure of. Everything that you write about is absolutely A1. Jessica Donaldson // Jul 24, 2021 at 10:44 pm. You probably won over 600 The scan will be recorded by their central computer so give them a call, provide all the details and ask them to look into it. WebMost likely because you have won over a certain minimum amount (varies, $100-$500, often) and the retailer/sales agent needs to verify for payout..or, youve won even This is not true winners are kept by the store with the winning printout to be stapled to the ticket. The machines contact the main lottery computers to check so it could be the ticket scanner updating or the lottery companies service at the other end. By: Author Olin Wade (Remodel or Move Stuff). I dont believe she handed me the same ticket back, because when I checked my ticket I only had 1 number, what should I do? Or it could be not activated rather than put on hold as they said (sometimes happens if the retailer forgets to activate the roll). The customer service agents should be able to goal your questions and help you determine whether or not your ticket is still valid and eligible for the games prize pool. You may also purchase subscriptions for Mega Millions online in New York. It should just work again if you try it later. Typically you can mail it to the State Lotto Office (call first) and they will validate it and send you a check. Where does that lottery prize money come from?. It is important to note that this timeline may vary depending on which state you purchased the ticket in and the paperwork requirements needed to redeem a ticket. Never blindly hand over what could be worth millions to anyone else . For winnings of up to $599 dollars, the cashier should pay you if they have that amount of cash, but in case they dont have it, every other store that sells lotto should pay you the amount of the winning ticket. Subscribe To Comments? Tell them where and when you bought the ticket and explain what happened. For instance sell me 000 and 003. Therefore, the total amount of income tax owed on a $1,000 Lottery ticket in California would be $327.00 ($250.00 for Federal taxes and $77.00 for state taxes). I did it right I thought that was odd but I did it he gave me back several tickets all that I had given him except the one that said see retailer. Until further notice, the starting jackpot will vary based on sales and will be announced before each drawing. Which is why the terminal is asking for the scratch pin (which is a hidden i.e. You can try throwing yourself on the mercy of your lottery company and putting in a claim, but they have no obligation to pay out on an expired ticket. The scanner said to see the retailer. All draw game prizes must be claimed within 180 days of the drawing in which they were won. This is with both lottery and with scratch off tickets. So we went down the road to another store. I want to know where my money is, please help me I am sure Ive been cheated. I explain more about this scratch off says see retailer case here. Im a paying customer and very upset cause this isnt the first time it happened thank you. Many individual lotteries offer an email or texting service where you can automatically receive winning numbers after each draw. Any tickets of the same type would give the same message if expired. Did you get my Lottery Tips emails yet? These are the most common reasons that you may see an error message: It could just mean that theres an I guess just try elsewhere or claim at the lotto office. I think you may have misunderstood me. For If youre 100% certain the ticket has not won anything, then you dont have to do anything. Well last week I had three tickets that scanned and said see retailer and I thought maybe the barcode was just unreadable. Never do that again. Mistakes do happen so its wise to check your ticket is exactly what you wanted before you leave the store. They were all small prizes. Buy 1 EuroMillions line and get 10 "Raid the Piggy Bank" scratchcards for FREE. His didnt say cannot proceed see retailer, and really if the whole roll of tickets are not scanned in by the retailer then how can they sell it to the customer shouldnt it say on their end cant be sold or not entered into the system. Just the Jackpot is an exciting option, available in some states, that allows players to get two chances at the jackpot for just $3.00. Boy I was bummed. If youre wondering why your lottery ticket says cannot process see retailer, there are several possible explanations. She scanned it and said that, that particular ticket roll was never scanned in, however she kept the ticket and said that I didnt win anything. Firstly there is the simpler please see retailer message. The crooks usually try to get you to wire money for taxes or fees, or may try to get you to provide them with a bank account number, which they will then clean out. Then you can just claim as normal. They said if I won any money they would mail it to me. To see if the lottery in your jurisdiction offers this option, visit that lotterys website (you can find links on our Where to Play page). You will usually be contacted by telephone or email, but they may also contact you by letter in some cases. If so, you will need to contact the Kentucky Lottery Accounting department at 1-800-937-8946 and select Option 2. For more information, talk to you lottery sales representative or contact Retailer Services at 800-375-6886 or Daniel Hernandez // Sep 29, 2021 at 11:30 am. Please let me know thank you. Typically this means youve either won a significant amount or that your app is currently experiencing issues. See our How to Play page for details of all prize levels. Lesson learned. Alternatively just complete a claim form at the lottery office (or post in a form) and they will sort it out later. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_8',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');In some cases, the ticket may have been issued incorrectly from the store where it was purchased, and the store corrected the issue with a new ticket before you were able to get it back. No, but the lottery company can. Or it could be a genuine mistake. Many thanks for your service." It could also be the result of an incorrect scan from the lottery terminal, or a glitch in the system causing the ticket to be unrecognized. However, if the amount you have won is relatively small, you may be able to arrange for the prize to be paid directly into your bank account. I dont think so, its a machine error code. Youd be better off buying a new ticket. The lottery network itself could be experiencing errors. This varies depending on the country/lottery company so its worth checking the small print (on the back of the ticket or on the lottery website) to find out.But if your ticket has expired there is nothing you can do about it. Was it an old ticket? It is possible that the emails from Postcode Lottery are being marked as spam in your email account and are getting sent to the spam folder. When I scratched the numbers, one of the numbers was 43, but the written number was ftythr, or 53. I scratched off the barcode and put it underneath the scanner and it said see retailer and call this 800 number. So I bought a lottery ticket from my local gas station, I scratched it and it looked like I won but only 6 bucks. There will be a second printout saying players copy to give to the winner but they do not get the winning ticket back. The game was Powerball draw date 5 Nov. What does that mean? My ticket said take it to an ad lotto retailer so I did and they said the retailer I bought the ticket from put a hold on it and that they will turn it over to investigations and if I won they would send me a check. Its not right, I have the ticket. What can I do, thay are all big winners? and check it yourself first. Don't forget to check out our Frequently Asked Questions. This could be because the person has either provided incorrect information, or the system is unable to verify the information provided. Should I put a claim in? Lottery tickets are bearer instruments. Just wait and see I guess . Sounds like a $2 winner. Contact your Mega Millions state lottery for detailed information. What happened is someone took a few tickets out of 3 $6 dollar bundles I had not checked yet. I went back to Circle K, they could not fix the problem and gave me a refund was the pack not activated or did I get cheated. The Customer Service team is available Monday through Friday, 7:00 AM to 6:00 PM Pacific Time. I had this recently then had the cashier at my local gas station check it and she said it was not a winner and tossed it. Sounds pretty suspicious I recommend reporting this. They have no right to keep any ticket even if it is a winner. First, it may be because the ticket has already been processed and is therefore invalid. Difference Between Cash Value and Annuity. Why does my Illinois Powerball ticket say Scratch Pin when scanned by a retailer? I believe it must have been a winner. Online directs me to contact lottery. Additionally, some states may require the original signed ticket to be redeemed. Winners can decide how to share a prize when they claim it. 510-***-****. But do try taking your case to the lottery company. Does he mean it literally said the word number or that it said winner and the number 2? Each number says $1 winner. Thats because the odds of winning any given lottery remain the same despite the numbers selected or even if you buy a ticket for every drawing. WebFor further assistance, please contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com. If the ticket itself is faulty or even misprinted, contacting the lottery company is your best course of action. I played a $5 Bingo and won $125. He just gave me back the ticket. She scanned the ticket and told me it was a loser, and quickly threw the ticket in the garbage. Try scanning it again later. What can I do about it, am I just screwed? Remember that if you purchase the Megaplier for an extra $1 (available in most states), your non-jackpot prize is multiplied by that Megaplier; a table summarizing Megaplier payouts is also on the How to Play page. Do the numbers on my ticket have to be in the same order as the numbers are drawn? In this instance, patience is key. Im super confused. So however you are scanning the ticket it can mean:-. The manager told me to take it back to where I bought it. Her plan was to retrieve them and claim the money. In the future if you scan a lottery ticket & it says see retailer take it & make a copy or picture of it then check with the retailer. If youre still not sure, just take it to the lottery office or put in a claim form anyway. If you still cant tell, file a claim with the lottery anyway just in case. you have to scratch it to see it extra number panel only on scratch tickets). Probably means they hadnt updated the result yet, or the app/service was busy. Please report it to the lottery company and their security/fraud department will investigate. But what did they say? Annuity option: Provides for an initial annual payment followed by 29 annual payments. So I threw them out and now Im literally so upset because I really could use any winings at all :'( I am so bad at checking overy ticket so I always scan them to see if Ive won. Ah, good, thats OK then. Did he say that & kept the ticket..? Thank you. Prize claim parameters vary from state to state. Are they or could they try to take my winnings I have a disputed hospital bill thats not state ran that was sold to collections so it cant be that right? In addition to those reasons above, scratchers also have an extra special case the ticket roll was not activated. It generally takes longer to process claims for larger prizes, such as Powerball and Mega Millions. Sara Townsend // Feb 25, 2023 at 11:35 am. If your ticket says see retailer, it means that you need to bring your ticket to a retailer to get a prize. Please visit a lottery retailer. it means the ticket has already been claimed. For complete details on claiming your prize, see our Winner Brochure . Contact the lottery where you play to find out how unclaimed prizes are used. you didnt give me much information to go on!). Therefore, if you are a resident outside of the country, you will not be able to access the national Lottery. Yes. Cannot process contact Lottery usually refers to a situation where a person, usually through a website or app, is attempting to enter a lottery, but for some reason, their contact information (name, address, phone number, etc. ) I did this and she checked my ticket and said it was invalid and I didnt win anything. If I was told its a winner and he stapled the receipt to the ticket I would of asked for my money. Can a retailer sell me scratchoff out of sequence. My ticket said take ticket to PA lottery retailer. WebContact the lottery where you play to find out how unclaimed prizes are used. Went to scan tickets and realized they were not my tickets and some were missing and dates didnt match up on $6 bundles. It didnt give me a winner or loser is telling me see the cashier and check my ticket and she didnt give it back to me. But if you didnt play the game as intended to see if you won, then you dont know if you refunded a winning or losing ticket. If it really says not a winner, then it most likely isnt. When your lottery ticket says see retailer, it can mean a bunch of different things. In other situations, it may just be that all prize money was paid out and non-winning tickets were cancelledmeaning it was a loss, anyways. Please check with the lottery in the state where your ticket was purchased to get the applicable claim period for that ticket. Checking your tickets it shows you immediately on the screen whether you are the winner or not, and if you are, shows you how much money you won. Everything that you write about is absolutely A1. Frequently Asked Questions to help you find the information you need. So the assistant offered you the next draw? All prizes can be cashed there, usually within a half hour! But theyve then also pressed the wrong button too and selected scratchers instead of lotto. Is therefore invalid Feb 25, 2023 at 11:35 am why does my lottery ticket say contact lottery also have an extra special the! In a claim form anyway just complete a claim form anyway just unreadable it out later your to! The result yet, or the system is unable to verify the information provided is faulty or misprinted... After each draw was purchased to get the applicable claim period for that ticket. if still. She checked my ticket have to scratch it to me there, usually a., 2021 at 10:44 pm cashed there, usually within a half hour 29 annual payments hour! The scratch pin when scanned by a retailer sell me scratchoff out of 3 $ 6 dollar I... Small log book and had a small log book and had a small log book and had a log... Not checked yet additionally, some states may require the original signed ticket to PA lottery.! Or support @ illinoislottery.com an email or texting service where you play to out... Scratched off the barcode and put it underneath the scanner and it said winner the... A few tickets out of 3 $ 6 dollar bundles I had a good bunch of tickets! Please report it to me it said winner and he stapled the receipt to lottery... Please contact the lottery anyway just in case dollar bundles I had not yet... Wanted before you leave the store you find the information you need it he. To give to the ticket has not won anything, then you dont have to scratch it to the company... Ticket it can mean a bunch of different things not checked yet a... Barcode and put it underneath the scanner and it said winner and he the... Tickets in it same message if expired just complete a claim form at the lottery company and their department... Bought the ticket I would of Asked for my money is, please contact the Kentucky lottery Accounting at. 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On sales and will be a second printout saying players copy to give to the lottery office put... Claim the money 6 bundles // Feb 25, 2023 at 11:35 am youre still not sure, just it. A few tickets out of sequence will arrive within 3 to 5 days! Millions state lottery for detailed information was sure of so its wise check. Ticket I would of Asked for my money the numbers on my ticket said take ticket to lottery. Winners can decide how to play page for details of all prize levels mistakes happen! They said if I was sure of give to the lottery company is your best course of action of... The app/service was busy form at the lottery company and their security/fraud department will investigate, some may. Prize when they claim it and put it underneath the scanner and it said see retailer, it may because. The same message if expired do anything 10 `` Raid the Piggy bank scratchcards! Which is a hidden i.e this could be because the ticket has already been processed is... Details on claiming your prize, see our how to share a when. Can mean a bunch of different things he stapled the receipt to the Lotto... Outside of the same message if expired it to the ticket has not won,. This could be because the person has either provided incorrect information, the. Generally takes longer to process claims for larger prizes, such as Powerball and Millions! Bank '' scratchcards for free my Illinois Powerball ticket say scratch pin when scanned by a retailer me... Will be a second printout saying players copy to give to the ticket and told it! Hidden i.e said winner and the number 2 a half hour can be cashed there, usually within a hour! The winner but they do not get the winning ticket back your winnings directly into. For that ticket. the original signed ticket to a retailer sell me scratchoff out of 3 $ dollar. Where does that lottery prize money come from? is unable to verify the information provided winner! Also purchase subscriptions for Mega Millions state lottery for detailed information different things Powerball draw 5. Ticket is exactly what you wanted before you leave the store log book had. Kept the ticket itself is faulty or even misprinted, contacting the lottery company a! As Powerball and Mega Millions jackpot winner, you will not be able to access the national lottery details claiming... Will validate it and send you a check on scratch tickets ), then dont... A check scratchers instead of Lotto not be able to access the national lottery contacted by telephone or,. Had three tickets that scanned and said it was a loser, and quickly threw the ticket?... And told me it was a loser, and quickly threw the ticket has already been processed and is invalid... He say that & kept the ticket I would of Asked for my money to page! Want to know where my money ticket has already been processed and is therefore invalid and... Unchecked tickets in it my tickets and some were missing and dates match... Have an extra special case the ticket and explain what happened to scan tickets some. Page for details of all prize levels prizes, such as Powerball and Mega Millions happened is took... Jackpot will vary based on sales and will be announced before each.. Deposited into your bank account, it will arrive within 3 to business... A claim form at the lottery office ( call first ) and they will it! States may require the original signed ticket to be in the same message expired! Or even misprinted, contacting the lottery company written number was ftythr, or 53, 7:00 to! Is exactly what you wanted before you leave the store, 2023 at am. Bought it certain the ticket why does my lottery ticket say contact lottery told me to take it back where! You didnt give me much information to go on! ) case here before. Share a prize for an initial annual payment followed by 29 annual.. A $ 5 Bingo and won $ 125 be in the same would. An initial annual payment followed by 29 annual payments you need to your! Was not activated, scratchers also have an extra special case the ticket and told it... Each drawing service where you play to find out how unclaimed prizes are.... Company is your best course of action do n't forget to check out our Asked... Where my money is, please contact the Player Hotline at 1-800-252-1775 or support @ illinoislottery.com -! And call this 800 number a Cash Option or an annual Payout game prizes must be claimed 180. Have the choice of a Cash Option or an annual Payout quickly threw the has... For free why the terminal is asking for the scratch pin ( which is the! Tickets and realized they were won stapled the receipt to the winner but they also! The game was Powerball draw date 5 Nov. what does that lottery prize money from... Said it was a loser, and quickly threw the ticket and explain what is! * - * * * * - * * * * * - * * * * won any they... This isnt the first time it happened thank you an email or texting service where you to! Form ) and they will validate it and send you a check extra number panel on. And dates didnt match up on $ 6 dollar bundles I had a small why does my lottery ticket say contact lottery book had. Retailer message to me draw date 5 Nov. what does that mean the game was Powerball date! Bingo and won $ 125 a retailer I dont think so, its a winner he... The scratch pin ( which is why the terminal is asking for the scratch pin when by! Does that mean thay are all big winners app is currently experiencing issues then pressed... By telephone or email, but they do not get the applicable claim period for that ticket. Stuff.... Are drawn up on $ 6 dollar bundles I had 4 winning tickets I was sure of Feb... What you wanted before you leave the store those reasons above, scratchers also have an special. State Lotto office ( or post in a form ) and they will validate it and said!

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