Dial 0800 727 800 Same thing. If your flight has been cancelled you can claim a refund. Have been trying for 7 hours (yes 7!). Thank you so much. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Thank you for this! I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Of late, it has []. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? You have been warned. No option for refund. Enter the booking reference number in the relevant field. Hi, i have very similar experience with Qatar Airways. Free shipping for many products! Once you complete the three steps, we'll immediately send a refund request to your bank. T&C can be void if they violate the law. I dont think it is working now. Thank you a lot! Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I filled out that form, but didnt receive any kind of confirmation. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. At what time did you attempt the workaround? . Avois and 2-4-1 companion voucher were back in my account in about 10 mins. It was so frustrating to deal with BA and impossible to reach them over the phone. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. BA has today, Wednesday 23 March, announced another change of policy. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. used this number and didnt press any buttons and went through to operator within 10 mins. Use this form to log in to your account or to create an account for the British Airways executive club. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Above guide is not working now becuase BA changed browser little bit. Once you submit the form, you agree to the refund amount that we calculate. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Our free daily newsletter sends you the latest information on hotel and airline programs. If these items were booked through British Airways please contact us. Do you know if its possible to get the full refund if only one of the flights have been cancelled? British Airways cant keep your money under any circumstances. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Representing herself, Ms Barber took BA to court and won a full refund. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. The airline agreed to issue a full refund. Surely this constitutes a misleading statement and deliberate deception. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form During the call, ensure you give your booking details and get information regarding when you should expect your refund. I was able to submit a refund request using the link you provided. Im really pleased this helped out. Carrie Christensen,Pittsfield, Mass. BA even not allowing me to manage my booking. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. . The first was converting Future Travel Vouchers for cash bookings into eVouchers. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Hopefully that works! (and Ill take the thanks on behalf of Antonio who figured this all out). Is there a percent ? However, no email received. Ill sit tight until they cancel the flights. Dear Customer No refund till April 7. Finally. Even if you miss your connecting British Airways flight, youll be booked the next available one. How much more do they need? I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Traveling For Miles and CardRatings may receive a commission from card issuers. Surprisingly someone answered within 2 min. But if I activate Javascript allows again, I can send a form to BA without error. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. i cant found this Cancel and refund flight(s) button. Answer. Laura Dent The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. The email and the refund never came. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Non-refundable tickets stay non-refundable. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Reactivate javascript on chrome settings, accept the refund. Has anyone else faced this situation? Thank you Elias & thank you Travelling for Miles!!! It most certainly does. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Click Cancel and refund flight(s) in the Manage my booking page. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. It worked for me at least i hope it did?! British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Do you know where to file a complaint? Have BA sussed out this method and blocked it? Please visit Manage My Booking to quickly and easily find the options available to you. In fact, we can also collect evidence on your behalf and reach out to the merchant. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). While not legally binding, the decision could open the door to others in a similar boat. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. First, check if you're eligible for a refund of your original ticket price. Fill out the form with your information, including your contact details. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. I kept screen shots of each stage of the process as evidence. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Thanks and hopefully someone can help us on this ???? No one questioned that I wasnt a Gold member and refund processed politely and quickly. Did you try the link I posted on the 24th (in the post above)? Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. That way, youll have more time to connect. Email received, lets wait for the cash refund! Important information about your booking British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees You did a terrific job of keeping all of your records with the airline. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Full details are available on ba.com This guidance may be amended by the airline at anytime. Can it do that? I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? The airline refused. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Youll be notified when one of the agents is ready to receive your request. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. A, Our return flight was cancelled. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. How long does that usually take to come through ? Need urgent help. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Those tiny details posted by Elias made all the difference. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. My flight is from France to Malaysia, worth of 630Euros. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. The consumer champion accused the two major. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Elizabeth Ziemba, JD, MPH, Founder and President. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Once again they seem intent on sabotaging their once-good reputation. We will review your request and calculate the refund amount payable. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Got a consumer problem? If your flight is still showing as operating you should not be following the steps above. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Telephone 02032500145 I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. I got through to an operator immediately. I hope it went through ok, no email as yet but took a screen shot of the page. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. Gordon and Margaret Minto accepted vouchers instead after their flights to the. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Do I have to repeat again fill out the form later? It worked for me .1145AM 8GMT. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. British Airways did not act in good faith here. BA To Refund Unused Future Travel Vouchers, British Airways Summer 2022 Schedule at London City, Qatar Airways Leases Heathrow Slots To JetBlue, View LondonAirTravels profile on Facebook, View LondonAirTravels profile on Twitter, View londonairtravels profile on Instagram, ACTUALITS: BA remboursera TOUS les FTV non lectroniques, Skyteam Status match et l'Afrique du Sud supprime le test PCR - Blog Voyage, London Air Travels Last Monday Briefing For 2022, London Air Travels Monday Briefing 29 August 2022, British Airways Launches Gatwick Vancouver, British Airways Overnight Bag Drop Changes, London Air Travels Monday Briefing 22 August 2022, British Airways Suspends London City Luxembourg, London Air Travels Monday Briefing 15 August 2022, British Airways Launches Gatwick Aruba & Georgetown, British Airways Moves To Terminal C At Orlando Airport, British Airways Adds Winter Seasonal Routes At Gatwick, London Air Travels Monday Briefing 8 August 2022, London Air Travels Monday Briefing 1 August 2022, British Airways Relaunches London Gatwick Cape Town, London Air Travels Monday Briefing 25 July 2022, Travel To Londons Airports During July Rail Strikes. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Or, rebook to travel on different dates (subject to availability). Done! For more details please see the disclosures found at the bottom of every page. I followed the instructions & clicked cancel. I got my email very quicklybut that was a few days ago. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. Said Id like a refund for my cancelled flightsno problems sir do that right away. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Needless to say i have no intention of travelling by BA in the future. Can I change my BA voucher for a full refund? Select yes again and this time a new section will open up asking you to confirm which passenger you are. Hopefully they really return the money ! It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. She said it would be 4-6 weeks before the refund would actually be issued to my card. I tried to get a refund but there is no refund option on the website. Any advice on this please ??? Passengers have found it difficult to contact BA to use them. Is your flight delayed three hours before the departure? Traveling For Miles has partnered with CardRatings for our coverage of credit card products. There is no way to get through British (we have been trying for 2 days now) and no email. I think a quick, polite message might have gotten this resolved. Once payment has been made, we will email you to notify you of the payment. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Looked at the link this morning and no longer works. Seems blocked just takes you to the travel voucher page now. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. Have you tried the link that I added in at the beginning of the workaround section? [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. British Airways Customer Service. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? How long did it take for the email to come through once you had requested the refund? The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. After 40 minutes of waiting, I was finally able to speak to an actual person. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Hi, thanks so much for this tip ! Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Sadly, didnt work for me just now. Who could blame you! The airline refused. Your tips above did the trick! Im kind of shocked that your refund request dragged on this long. They say that I made a choice and hard luck, Ive got to accept the voucher. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. British Airways will automatically rebook the connecting flight also operated by them. Anyone have/had this issue.. What is the solution. The honest answer here is that I dont know for surebut I suspect that the answer is no. Subscribe to Elliott Confidential, our email newsletter. We will navigate the phone tree and hold the line for as long as its needed. The downside was: British Airways was lying. person. You can do so by dialing +1-877-767-7970. This policy includes certain rules and regulations set for return flights as well. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Thats both strange and newhave you had any kind of follow-up email from BA? Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Select Option 3, Anything Else. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials.