As a taxi or private hire customer, applicant or licensee there are several ways you can contact us. You can change your cookie settings at any time. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. TfL will send you a renewal form . We recommend that you make your renewal application using our new online functionality. Your taxi must be inspected by TfL to get your vehicle licence. For the mid-year MOT the certificate should be dated within 14 days of the six month anniversary of the licence start date. <> We understand that timely access to client support is important. endstream If you are having issues with the online account in regard to Vehicle bookings please click to chat to us. Our success and service has lead to us being awarded "Training Provider of the Year 2020 - London" by Southern Enterprise Awards, "Training Provider of the Year 2021 . Any driver applying to renew their licence more than three months after the expiry of the preceding licence will be treated as a new applicant. If your vehicle has recently failed an inspection due to the vehicle being a possible CAT S then please email SMBTPHVehiclePolicy@tfl.gov.uk and they will advise you further. If you've been through our complaints procedure and are still dissatisfied, you may choose to escalate your complaint to the LGO at the address shown. You need to have your badge/ID, licence, and if you are a taxi driver your identifierswith you at all times in order to work. If we need more information, well contact you. We strongly recommend that yournames match on all of your identity documents, our requirement is that all official documents haveconsistentspelling and are in the correct order. The PCO licence is an essential document that allows you to drive for Uber or other rideshare apps in London. : T4107, Yerba Buena, Edificio del Carmen, C. Onas 223 Piso 5, Oficina A, V9410 Ushuaia, Tierra del Fuego, Avenida Shishima Hifum, n 2.911, Urbanova, 3 andar, Edifcio Sede - Parque Tecnolgico (M-305) - So Jos dos Campos, R. Diogo Moreira, 75 - 7 andar - Pinheiros, So Paulo - SP, 05423-010, Edificio Nueva Manquehue Volumen 2, Av. * Fourth Floor - Area 4B call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays) Applicants or licensees To contact us about licensing or any other element of our service: email us at:. % If a driver submits a renewal application after the expiry of the previous licence there will be no guarantee of the immediate issue of a new licence. R! You must then obtain a unique 9-character tax check code which confirms your registration to pay tax. If you cannot see your existing vehicle licence through your online account please call 0343 222 5555. From 14 October 2016, all private hire drivers must pass an English test when applying for a license for the TfL (Transport to London). For example, if your vehicle is booked into one of our inspection centres for 14 March 2019 then your MOT certificate must be dated between 1 and 14 March 2019. Registered keeper means, the person or entity registered by Driver & Vehicle Licensing Agency (DVLA) as being legally responsible for the vehicle. If you are a . Consent I would like to sign up with my email address to receive Globant communications with updates, valuable resources and useful tips. Download our FREE award-winning app, available for iPhone and Android devices. In the form you should include as much details as possible and attach any proof if. The Local Government Ombudsman E20 1JN. <>>>/BBox[ 0 0 377.36 105.71] /Matrix[ 0.1908 0 0 0.68109 0 0] /Length 50>> Please make sure you have the following documents ready for your appointment: If you require a retest appointment, then please click on the link to chat to us, if we are unavailable, please leave your contact details and we will contact you within 48 hours. Guidance is available on GOV.UK to help you complete the tax check. Customer Correspondence Manager Sign up to receive our news, insights, and event invitations. Idling engines contribute to air pollution problems in London. Road tax (if done in less than 48 hours of the appointment you will need to bring payment receipt). Please follow our guidance to help you with the renewal process. Were working with our partners to keep you safe and in the driving seat. Modern batteries don't need as much engine time to remain charged, Avoid an idling engine and you'll help to lower air pollution, improve air quality and save yourself money on fuel. Our agents do not have access to more information about your case status or processing time than you can access online. 377.36 0 0 106.69 0 -0.97977 cm Youll also need a vehicle licence for private hire or taxis for your taxi and a drivers licence. Then complete section B1 filling in the full new address. Thank you for your patience. find answers to your questions in our Help Centre. You can email us on tphlicensing@tfl.gov.uk to: Our approach is to print all given names from official identity documents on your TfL licence. <>>> Please be aware that applications to renew a taxi or private hire driver licence can only be made from three months of the expiry of your licence. Juan Domingo Pern 2300, C.P. App Store Google Play. If you have had your licence stolen or lost please click the link below. Once they are satisfied with the vehicle has been repaired to a recogniszed industry standard they will write notifying you the vehicle is authorized to proceed through the licensing process and the vehicle can be booked in for an appointment. Here's our step-by-step guide to renewing your licence. If you have previously applied for or renewed your driver licence online, you will have an online account already set up. Taxi and Private Hire Vehicle Policy - December 2021. 5 Endeavour Square Please post your completed application to us at the earliest opportunity. Rentalcars.com is a trading name of Booking.com Transport Limited which is a limited company registered in England and Wales (Number: 05179829) whose registered address is at 100 New Bridge Street, London, EC4V 6JA. To process your application, you. stream Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services. A new DBS check will only be required where a change has occurred. These unique customer account details must be used to create your online account. If your Vehicle has recently failed an inspection due to it being a possible CAT S then please email SMBTPHVehiclePolicy@tfl.gov.uk and they will advise you further. If you are still unhappy you may ask for a final review by writing to: General Manager This also saves money on the cost of a new DBS check. This is to make sure that your account is correctly linked to your existing licence. Renewal Process Step 1 Your first step is to undertake a criminal record check by applying for a DBS certificate. Reporting lost, stolen or damaged licence parts. Licensing Regulation and Charging The payment can be made with a credit or debit card over the phone. The new licence will take effect from the date of issue. It is not illegal to have an idling vehicle engine if you are: Our compliance officers regularly advise drivers of idling taxi or private hire vehicles to move on or switch off their engine. Section D2 will need to be completed with the new owners name and signature. You will need to start your application by registering online. You have rejected additional cookies. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, drivers licence for private hire or taxis, operators licence for private hire or taxis, vehicle licence for private hire or taxis, Driving licences for taxis and private hire vehicles, Vehicle licences for taxis or private hire vehicles, Private hire vehicle operator licence outside London, a small operators licence - up to 2 vehicles for private hire bookings, a standard operators licence - as many vehicles as you like. To run a private hire business you will need 1 of 2 drivers licences. Please allow up to 10 days to be received. endobj Please tick box (A1). A new licence will not be issued until all necessary checks have been completed. You have accepted additional cookies. If you have been nominated as a representative for a private hire operator and do not hold a London taxi or private hire licence, you will need to register here for an online customer account. endobj On receipt of your completed licence we will make the relevant changes and issue a new licence to you. Please allow up to 10 days to be received, updated and a new licence issued. If you have a query about your online account, please call 0343 222 4444. For example, if the licence start date is 14 March 2019 then the MOT must be dated between 1 and 14 September 2019. What stages do you need to complete to get your licence with TfL? In order to advise us of a change of ownership please refer to the back page of your Vehicle licence where you will find a form to complete. VAT number: GB 855349007. We are unable to accept certificates that are older than this. As a licensee there are certain obligations that require you to notify us of any changes in your status, details of these were included with your licence. We will update your licences with your new badge number, and your replacement badge and new licence parts will be sent to you by post. When you keep a vehicle's engine idling it can produce unnecessary exhaust emissions that affect the quality of our air. If you need to make changes to your appointment, please be aware if it is less than 24 hours for your appointment additional charges may apply. If any of these are lost, stolen or damaged, you must inform us immediately. If you require an appointment to replace the badge/ stickers on your vehicle then please click on the link to chat to us. Dont worry we wont send you spam or share your email address with anyone. <> Sheffield Once you have completed the relevant sections please post the licence to the address printed at the top right-hand side of the form. Copyright 2023 Booking.com Transport Limited. You will receive a letter confirming your unique customer account details as part of your renewal pack. If you already hold a taxi or private hire driver or vehicle licence but do not have an online account, you can create one. Important: its official name is Private Hire Driver Licence, but most people simply call it a PCO licence. <> Dont include personal or financial information like your National Insurance number or credit card details. Find out what rules youll need to follow before you can renew your licence. 1 0 obj You can apply for a new vehicle licence online at any time. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. PCO stands for the Public Carriage Office, which is a department of Transport for London (TfL). 79, 220140, Unicorn Workspaces Moritzplatz Prinzessinnenstrae 19/20, 10969, Torre Europa, Paseo de la Castellana, 95, Piso 13 B, 28046, Avenida Sor Teresa Prat n 15 complejo Tabacalera 29003. If you require a retest appointment, then please click on the link to chat to us, if we are unavailable, please leave you details and we will contact you within 48 hours. Don't let this confuse you. If youve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field. It is an offence for a Taxi or PHV driver to work without a valid licence and any driver that continues to work after their licence has expired is also likely to invalidate hire and reward insurance. Please include as much details as possible and attach any proof if necessary. Choose the visa office processing your application. You must get the original car tyre repaired or replaced as soon as possible. One of these MOTs must be completed no more than 14 days prior to the date of the annual licensing inspection. TfL. privacy policy acknowledgement . You can email us on TPHAddress@tfl.gov.uk to request a replacement if any of your licence parts have been stolen (crime reference number to be provided), lost or damaged. Contact TfL on 0343 222 4444 who'll be able to help. endobj Change your vehicle details Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Once you receive the form from us, please apply to the Disclosure and Barring Service (DBS) for a criminal records check. Licensing Regulation and Charging Each licence has a fee and lasts for 5 years. 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