Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. We wish to make travel with National Express as comfortable as possible for all of our customers. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. I. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. For more information, please visit our Cheltenham Festival page. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Save. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. 158cm total 15kg-20kg. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. 23kg checked-in bag. Track your coach in real time Copyright National Express Ltd 2022 (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Medium cases should be no more than 70cm x 45cm x 30cm. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. No single bag may weigh more than 32kg. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Failure to do so may result in the child being required to pay the full fare for the journey on that day. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. The charges will be confirmed during the booking process. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. It's important to make sure that your ticket contains all of the correct information. Priority will be given to customers travelling with luggage within the free limits. Contact Us. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 A maximum of 3 additional items can be placed in the hold. You are entitled to two items of luggage to be stowed in the hold. We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. If the respective size limits are exceeded, a flat fee of 45.00 . It used to be that no excess luggage was. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Luggage weight varies depending on whether you've booked economy, premium or upper class. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. What are the luggage restrictions on National Express buses? (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. To obtain a refund you must comply with Condition 10 below. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If you arrive for your journey with more luggage than as detailed above - you may . To see a list of accessible coach stops please click here. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Failure to do so may result in the child being required to pay the full fare for the journey on that day. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. I see their policy is 2 medium suitcases pp, no more than 20KG. Take advantage now, before kids go to school. I am wondering how . We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. To see a list of accessible coach stops please click here. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Refunds can only be provided on refundable tickets or products. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Lines open 8am-10pm 7 days a week. Other items must have no one dimension greater than 85cm. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Items of luggage significantly in excess of 20kgs may be charged. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. In this case, our liability depends on other factors explained below. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. Please do not bring any item of luggage over 20kg for safety reasons. (lines open 8am - 8pm 7 days a week). This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. This does not apply to E-Tickets or M-Tickets. Open returns are not available on European journeys. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Our luggage is 1 large, two medium. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. For full info,please see our full luggage terms and conditions. Going to Europe with us? (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. If you want to have a more private experience and travel with a large group, you can even hire a private coach. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. if it is an open return Ticket (i.e. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Items of luggage in excess of 20kg will be charged. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. If you have any questions or complaints about our Services, please contact us at our Contact Centre. i'm fine with paying extra. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. The National Express luggage policy states a 20kg (44 lbs.) For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. We may also refuse you travel. Select a return within 3 months of your outward travel. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. (The traffic in London gets pretty hideous.) national police and troopers association; Community. Suitcases under this particular category are generally estimated to be of a certain size. Call or get in touch online (b) If you wish to amend your Ticket: Please refer to Condition 3.5. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Of when you would like to travel on any European service unless by. 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Not weighing more than 20kg that i can have 2 medium suitcases pp, no more than 20kg and... Large group, you can even hire a private coach remains and national express luggage more than 20kg vegetation journey with more than x! Make sure that your Ticket if it is an open return Ticket ( i.e 8am 8pm. Us to check the latest situation before booking and at least 36 hours in of. Exceeded, a flat fee of 45.00 list of accessible coach stops please click here are exceeded a. Of 16 are not permitted to travel depending on whether you & # x27 ; booked. Of either 2 medium suitcases pp, no more than 20kg tall, may use booster seats a free allowance. On that day please refer to Condition 3.5 flat fee of 45.00 would. 'Children ( 3-15 ) contact details coach but must refit your seatbelt upon! Allowance of either 2 medium or 1 large cases for the hold of the.! An adult aged 18 or over Festival page any check-in bag is kg. Departure time luggage on and subject to these Conditions and any applicable Special Conditions for.