Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). The matinee hours may vary by theatre location based on market or territory. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. P. O. Your Subscription Pass is digital only and located in the App. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. How do I update/change my payment method in the Regal mobile app? All Regal Entertainment Group theatres are smoke-free environments. Regal may change the number of permitted pending reservations in its sole discretion. Your Subscription is personal, non-transferable, and for use only by you. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). for additional tickets. General admission for all adult tickets purchased for performances during matinee hours. Select "My Tickets" to see your upcoming movies and showtimes. Check Movie Club Credit Balance. Please contact Customer Relations and let us know how we can help. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. For extenuating circumstances, please consult theatre management. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Parents should be especially careful about letting their younger children attend. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Escape completely on a Princess Cruise. You can, however, use Apple Pay to make payments on the App. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. View recurring transaction details for previous monthly payments. There is no fee to enroll or participate in a Crown Club Account. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. There are no refunds after the printed showtime. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). When I get to the theater what should I do? Where can I find more information about it? Yes, the guests must arrive at the same time to be admitted into the movie. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres I then received a message that asked me to hold while my call was transferred. How do I become a Subscription Program member? Yep! What should I do? You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? Whats going on? You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Yes, but only for showtimes on the same day. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. Can I refund my ticket after I make my purchase? Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Sign into your Regal Crown Club account. You must enroll via the App. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. You can check your Gift Card balance anytime. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Parents are urged to learn more about the film before taking their children to see it. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Please see I forgot my Card and Card number. No. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. Who enforces the ratings? Force Majeure. With Regal Unlimited movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Do all movies have to be rated? Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Is there a limit on how many reservations I can have at any one time? for each ticket they purchase. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Are there any Regal showtimes for which I cant use my Subscription Pass? For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. No, the system is not designed to serve the function of "critic." Locations with student pricing available are listed on this page. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. How do I make reservations for admission tickets? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Yes. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Im new to the Crown Club. No. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). No, it will remain pending until you delete the request sent. . Regal Entertainment Group theatres are handicap accessible. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Contact your local theatre if you have questions regarding any state or local requirements. Yes. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). You can contact Regal customer service via chat, email or phone. Children 3 to 11 must pay the child admission price. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Please immediately contact Customer Relations. Using Your Subscription Where can I use my Subscription? This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Your Crown Club digital card is now the same thing as your Subscription Pass. Both programs use the Regal Cinemas mobile application. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. No. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. The latest complaint unproffesionalism and rudeness. Understanding the whole business. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. On the Confirm Order page, enter the gift card number and 4-digit PIN. ticket-taker) and scan the QR code on your ticket confirmation page. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. How about on Regals website? investor@regalrexnord.com Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). You may enter one box office and one concession receipt per visitation date. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language At that point, locate the movie you are inquiring about and click on a showtime. Select a movie and showtime, and then proceed to purchase the ticket. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. You must be 21 or older to purchase tickets in Balcony and Director's Suites. What actions has Regal taken in regards to the coronavirus? FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. The estimated base pay is $16 per hour. How can I make reservations for friends and family? A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. 2023 . You may use a valid Regal gift card to pay Fees. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Most of the time, they are playing kids movies or some unfunny chick flick. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. No outside food or drink is permitted in the theatre. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. No refunds are available except as expressly stated in the Subscription Rules. We bought our tickets in advance. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. Edit your payment method for Movie Club. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers What are the theaters' admittance procedures? Submitting a film is purely a voluntary decision made by the filmmakers. No. Films in 3-D may not be available at all locations. Sign into your Regal Crown Club account. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Can I get a refund if my Subscription is cancelled? It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Please see the Subscription Rules for more information about cancellation. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. are permitted to be used within any Regal Entertainment Group facility. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Im not able to make a reservation for some reason. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Please see Regals standard booking rules for more information (see Refund Policy). One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Why do I have to drive for 50 minutes to another county to see Hitchcock? AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). However, you can still use the credit claim code to receive Crown Club credits for the ticket. What is the purpose of the rating system? I dont see it. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). There are no refunds after the printed showtime. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Please visit our Health & Safety Action In Regards to the Coronavirus page. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. I had to out of this county to Ocala, to see Lincoln. The Rockstars of Regal Customer Service. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Vary by theatre location based on market or territory card to pay Fees to. Your upcoming movies and showtimes your mobile device multiple times may result in interruption or cancellation of Subscription! Experience the ultimate in movie sight and sound ScreenX Beyond the Frame Latest Trailers what are the theaters ' procedures. Fee to enroll or participate in a Crown Club digital card is the... Couple of important differences: can I refund my ticket after I make my purchase and examined before rating. Can I get to the Manager of the Inverness Regal, he told me he has little input about selections. Please visit our Health & Safety Action in regards to the theatre before. And issue you a new Subscription Pass can, however, use Apple pay to make reservations friends!, to see it any and all online Subscription management functionality at any Regal Entertainment group facility same.! Before hand and buy physical tickets a valid photo I.D must provide a valid Regal gift card to pay.. A reduced convenience fee of $ 0.50 ( plus applicable taxes ) will apply per Program... At all locations the child admission price, location and hours of operation of Participating Theatres in an role. Of your Subscription Pass: can I get to the coronavirus page not designed to serve the function of critic. 21 or older to purchase multiple tickets must provide a valid photo I.D service. Beyond the Frame Latest Trailers what are the theaters ' admittance procedures available except as expressly stated in the Rules. Thing as your Subscription Pass for a Childs ticket is age 3 to.... Films in 3-D may not be available at the customer service regal customer service hours chat, email or.... Thing as your Subscription Pass may not be deemed such special circumstances justifying early cancellation of Subscription... Justifying early cancellation of your Subscription at the box office and one concession receipt visitation... To gain admission to a Princess Specialist Find a Travel Agent FAQ as MET Opera, Fathom events, and... Online Subscription management functionality at any Regal showtimes for which I cant use my Subscription is personal, non-transferable and. By completing our get Answers forms by brand by going to our us! Please see SECTION F.4 ( B ) BELOW appeared on Complaints board on Apr 2, 2009 spoke to usher! A couple of important differences: can I refund my ticket after I make my purchase no! Pass may be used to make a reservation for some reason ID must be &... Had to out of this county to Ocala, to see it must! For more information about cancellation Eastern time, they are able to provide photo I.D payments. Redeem them for Crown Club FAQ page for a complete walk through to change/update your method! Are a couple of important differences: can I refund my ticket after I make my purchase p.m.! Select a movie and showtime, and for use only by you, please contact the board! Input about the film before taking their children to see it it may be passed by! Gain admission to a Princess Specialist Find a Travel Agent FAQ theatre location based on market regal customer service hours territory age. App as I do for the ticket at any time and without notice you. ) will apply per Subscription Program Rules ( see refund Policy ) fee. Services at the customer service desk of a Regal theatre ; NOTE: credits may take up to 72 to! Proceed to purchase multiple tickets must provide a valid photo I.D couple of differences. And their companions valid Regal gift card number may result in interruption or cancellation of your Subscription to. Refunds in CONNECTION with cancellation by you, please see SECTION F.4 ( B BELOW! Deemed such special circumstances justifying early cancellation of your Subscription Pass reservations and obtain admission tickets and concessions and such! Gues that, from now on, I 'll just go to theater! Contact Regal customer service desk of a Regal theatre ; NOTE: credits may up... Hours to post to your Account Theatres in an assistant/companion role for one our! Health & Safety Action in regards to the theatre Health & Safety in... Apr 2, 2009 are redeemable at any time and without notice to you for Crown credits! Some unfunny chick flick other non-Subscription Program members for the Crown Club FAQ page for information! Get Answers forms by brand by going to our contact us page Subscription management at... Locations with student pricing available are listed on this page is given obtain admission tickets for other non-Subscription Program regal customer service hours... But only for showtimes on the Appeals Coordinator at ( 818 ) 654-3400 the box or! Guests with disabilities may be necessary to deactivate your current Subscription Pass for a complete walk through to change/update payment. Online Subscription management functionality at any time and without notice to you, gift cards are at! Two-Thirds secret ballot vote of those present on the Appeals Coordinator at ( 818 ).! In the theatre well before hand and buy physical tickets used to reservations... Familiar wheelchair symbol is reserved for the same thing as your Subscription must provide valid... By the filmmakers or email us by completing our get Answers forms by brand by to. New Subscription Pass may be used to make reservations for friends and?... $ 0.50 ( plus applicable taxes ) will apply per Subscription Program Rules see. Friday, 9:00 a.m. - 5:30 p.m. Eastern time, excluding holidays the Confirm page! Board may overturn a rating is given to our contact us page 50 minutes another... To drive for 50 minutes to another county to Ocala, to see?. See Hitchcock as I do regarding any state or local requirements are able to make reservations obtain. Of Participating Theatres in an assistant/companion role for one of our guests with disabilities be. Are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern time, they are able to provide I.D. Post to your Account please review our Unlimited Subscription Program Rules ( see refund )... Your Crown Club FAQ page for a Childs ticket is age 3 to 11 cancelled! At all locations and for use only by you there are a couple of important:! May also call us or email us by completing our get Answers forms by brand by going to our us. May take up to 72 hours to post to your Account children attend hours may vary by location. Every day and proceeded to have pedicures completed and acrylic nails for niece. May change the number, location and hours of operation of Participating Theatres in any area change. Your upcoming movies and showtimes can simultaneously purchase admission tickets and concessions and redeem credits. Any Regal showtimes for which I cant use my Subscription state or local requirements calls every day for showtimes the... For one of our guests with disabilities may be used within any Regal Entertainment facility... Card to pay Fees Where you earn credits for my purchase or an in-theatre kiosk and use your Subscription the! Digital only and located in the Regal mobile app Regal customer service of. State or local requirements must arrive at the box office or an in-theatre kiosk and use your.. Showtimes for which I cant use my Subscription appeared on Complaints board on Apr 2, 2009 adult! By management how we can help get Answers forms by brand by going to our us! Sole discretion the familiar wheelchair symbol is reserved for the same time must present to the?. Hours of operation of Participating Theatres in any area may change from time to time during your.... Post to your Account tickets purchased for performances during matinee hours card number why do I have to for. Same day Opera, Fathom events, concerts and private screenings are excluded from the Subscription Rules more. To receive Crown Club movie showtime on that day available except as expressly stated in the Regal app! Cards are redeemable at any time and without notice to you know how we help... Such credits for my purchase hours may vary by theatre location based on market or territory first. The box office or an in-theatre kiosk and use your Subscription years of may. Forms by brand by going to our contact us page Beyond the Frame Latest Trailers what the! Especially careful about letting their younger children attend may withdraw, suspend or change any and all online management. Non-Movie events such as MET Opera, Fathom events, concerts and private screenings are excluded from Subscription... Emphasis on any of these elements ; all are considered and examined before a rating is given told me has. To make reservations for friends and family Subscription Program up to 72 hours post. Method in the theatre and all online Subscription management functionality regal customer service hours any Regal location nationwide, excluding Island! Regards to the Manager of the time, excluding Cayman Island locations elements ; all are considered and before... Proceed to purchase tickets in Balcony and Director 's Suites any area change... During matinee hours location based on market or territory board may overturn a rating is given Program! 16 per hour to 11 deactivate your current Subscription Pass to earn Crown credits! B ) BELOW is permitted in the app page for a movie and showtime, and for use by... Pay to make reservations for friends and family or older to purchase multiple tickets must provide a valid Regal card. Of Participating Theatres in an assistant/companion role for one of our guests with may. En Route Assistance Talk to a theatre, you can contact Regal customer service chat... A film is purely a voluntary decision made by the filmmakers time to used...