Received detailed, actionable feedback after R1. Have you undergone the assessment center yet? You will have to email the slides in advance for them to be set up. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. What is the interview process like at Thames Water? I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. How would you react in this situation. I've requested your details through Trustpilot so that I can review the situation and get in touch. The process took 2 weeks. It wants to find those who are right for the company and those ready to build a career. I applied through other source. 2023 Trustpilot, Inc. All rights reserved. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Part Time Jobs. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. We use dedicated people and clever technology to safeguard our platform. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Thanks. I applied through other source. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I have never in my life had screening so in depth. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. However, you can be one step ahead by reading more. What would be the most challenging part of the role? Not so difficult process. The way they communicate with customers is horrendous. Have you undergone the assessment center yet? Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. I interviewed at Thames Water in Jul 2022. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Sign In Explore Browse questions (2) Ask a question. Are you aged over 18? Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? It wants to find those who are right for the company and those ready to build a career. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. What is the consideration when you apply for a job/ company? The start date will be xxxxx, is it ok for you? Many universities offer support for taking these tests, too; therefore, make use of those facilities. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Situational questions where you must think clearly They'll be happy to answer any questions you may have. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. WikiJob 2007-2023. Asking about engineering interest/where it stemmed from. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. You will be asked similar questions to the initial interview but more in-depth. Emphasis is placed on those who are eager to learn, develop their skills and join a community. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Received no refund. All rights reserved. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Do you have any commitment to avoid you from the working shift? Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. 4. Standard online application with the usual questions about yourself and finding out why you want the role. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Why do you want to join Thames Water. They follow a set process as they have interviewed many times. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. WikiJob 2007-2023. List examples of when you have had to meet simultaneous deadlines. I applied through other source. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Not ideal for a job considered an entry role. Avoid this god awful company. Anonymous Interview Candidate in London, England, I applied online. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. This line is open from 8 am to 8 pm from Monday to Friday. Two stage process and introductory call. After i passed that i was then asked to take a mechanical reasoning test. All handled directly by the hiring manager which was refreshing. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." I interviewed at Thames Water (London, England) Interview. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. If you can have a unique take on some of them, they will be impressed. Then, after passing those tests, you're invited for an interview. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Specialised programmes require a relevant degree qualification in that specific field. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Make sure to read the instructions, and always refer to them once you begin your preparation. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. The company seems to care most about emotional maturity and empathy in customer-facing roles. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Working Culture. Has anyone ever got through on the telephone number ? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Any response may be made by phone or by writing. Sit back and relax while we do the work. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The 1-1 session went super quick and the managers were nice. I interviewed at Thames Water, Attended a video interview and never heard back from them! They are very supportive. ( disability) Learn more about our apprenticeship opportunities below or search and apply for vacancies today. Is there anything you encountered turn out to be a very positive experience? Why do you want to join Thames Water. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. It believes in hiring based on passion, personality and inclusivity. Anyone can write a Trustpilot review. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. from Thames Water employees. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. They follow a set process as they have interviewed many times. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. How do I make them stop? Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. This line is open from 8 am to 8 pm from Monday to Friday. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Who are we? Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. 26 instead of 50. Shocking company! In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. What is the interview process like at Hi, I'm sorry you've had a recurring problem with your drain blocking. My complaint filled on their website a couple of years ago never replied to. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Our call connection service is not affiliated or associated to Thames Water. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Thanks. All products and services featured are independently selected by WikiJob. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Over zoom , interviews are fine until you get to the screening. If you can have a unique take on some of them, they will be impressed. interviewer was nice. Here are 8 tips for writing great reviews. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. Do you have National Insurance No.? The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. 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