TTEC Duluth, GA1 week agoBe among the first 25 applicantsSee who TTEC has hired for this roleNo longer accepting applications. So a couple of comments, Maggie, as we discussed in the first half of 2022, we kind of indicated that there was emerging headwinds in the second half, and we're seeing that now persist and, to some degree, even continued weakness in the beginning of first half of 2023, and it's really reflecting that uncertainty in our outlook. It's an honor to be recognized among the best in Europe. This will give us momentum as we exit 2023 and head into 2024. Your job seeking activity is only visible to you. Today TeleTech (TTEC) operates in 19 countries with an estimated 48,000 employees. Click the link in the email we sent to to verify your email address and activate your job alert. Thank you. And it's so great to have Dave Seybold on our team with his deep partner and client relationships and strong track record of growing global businesses at scale, Dave brings extensive cloud and CS expertise to the business at a pivotal time. Now I'll move on to our TTEC Digital segment. First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. So hopefully, that's helpful. And I think we're excited about the pipeline and the momentum that we have with our partners across those other platforms. And so we're taking this conservative approach and we feel, like I said, very confident in our business and where it's going. Bronze for Best Place To Work - Large Get notified about new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. And if so, to what extent are they baked into the 2023 outlook? Moving forward, we will no longer report the impact from pandemic-related volumes given its modest remaining impact. Our Cloud and Managed Services revenue grew 15% in 2022 over the prior year period, representing 54% of Digital's total revenue, and our systems integration revenue grew 20% representing 27% of total revenue. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Founded in 1982 and with more than 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. And lastly, EPS was $3.68 compared to $4.62 in the prior year. I would say that it is going to be predominantly organic. We wanted somebody that understood technology, understood technology implementation. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. Keep in mind that, again, a lot of the churn we had within our hyper sector happened in the second half of the year. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. Our focus for 2023 goes without saying it's all about execution. Last year, we successfully grew our offshore footprint by 60%, and we have plans underway to further scale in 2023. Now turning to the midpoint of our 2023 guidance as outlined in greater detail in our fourth quarter and full year 2022 earnings press release. And if we just look at year-over-year pipeline and we look at how our conversions are going right now, et cetera, we feel very confident that we can get to where we ultimately have been communicating to the Street. And so this year is roughly obviously, this year being fiscal year '22 or last year was roughly 70-30, and we plan to shift the mix by about three points this year, and they continue to accelerate in 2021 and beyond. And there's a huge focus on that because we realize that, that by us increasing our offshore percentages that, that really is what will help us on the Engage side drive a higher margin. As a. And I have absolutely no doubt that we have the right team. Discussion around AI has been happening for some time. And those will - as we sell into that demand and open those geographies, we expect the pace of that - those offshore services to increase throughout the year. Follow-up on offshoring. assumptions. I will share our 2023 backlog details in my closing remarks. And we're being very thoughtful about those opportunities. We continue to be chosen by these partners for complex and first-of-a-kind CX engagements, including generative AI. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. #40yearsofsmiles. Our full year normalized tax rate was 23% in 2022 versus 21.3% in the prior year, increase is primarily related to the change in tax regulation related to PSA [ph] a special economic zone within the Philippines, jurisdictional mix of income and a reduction in select international tax benefits. The expectation is that it will be stabilized kind of second half is going to come down in the first half, stabilized in the second half. Given the rapid pace of CS technology innovation, companies are looking for a partner with the breadth and depth to design, build, operate and also manage their digital transformation. Talent Acquisition Specialist Jobs in United States, Talent Acquisition Partner - E-commerce - New York, $64,800.00 The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. What are you thinking? That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. And so we see growth opportunities in that portfolio despite the unfortunate - unfortunately, some of those clients with this post-pandemic normalization, having softer demand. Shifting now to our Engage business. We have demonstrated time and again that we have the determination, tenacity and long-term track record and vision to come out stronger on the other side. Next question is from the line of Bryan Bergin of Cowen. These digital transformation initiatives are complicated and will provide us with technology and managed service opportunities for many years to come. Despite the dynamic environment, our go-to-market teams delivered a solid year. Your input helps Glassdoor refine our pay estimates over time. Thank you. Capital expenditures were $84 million or 3.4% of revenue for the full year of 2022 compared to 60.4 or 2.7% in the prior year. My references to the term on a like-for-like basis describes our revenue growth, excluding the impact of foreign exchange translation and treating acquisitions as if we've owned them in the prior year period. And so we are fast tracking bringing online Asian languages, fast tracking, bringing on more European languages, et cetera, in the markets that we're entering. Revenue increased 9.4% to $2.44 billion on a constant currency basis. Yes. I know you've added a couple of locations. Do you expect it to stabilize in the second half or further deteriorate? Last question is from the line of James Faucette of Morgan Stanley. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. We're well positioned to help them apply the most relevant talent, technology and AI solutions for their business. Great. Thank you. Pull back the curtain of some of the worlds most iconic brands and youll find the people and technology of TTEC. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. We believe this not only helps us support the world's leading brands more effectively with AI machine learning, but it also serves as a moat relative to the rest of our competitors. Good morning. I will now share other 2022 measures before moving to our outlook. As a result, moving forward, we will begin giving color on each individual segment's performance rather than discussing bookings at the overall TTEC level. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. While we are seeing strength in resilient verticals like financial services, health care and public sector, this is being offset by continued weakness in our hyper growth sector. Decline in operating margins reflect incremental investment in CX leadership and engineering talent sales and marketing and product and technology developments. As Google, Genesis, Microsoft, Cisco and AWS develop market applications for new technologies like generative AI, they are collaborating with us for our frontline knowledge and our CX technology domain expertise. Yet at the same time, businesses are challenged to do more with less. I think that what - one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. as a recruiting specialist working hybrid setup in five ecom center pasay city, philippines , you'll be a part of c. National Capital Region Pasay 9 days ago Sun Life Financial Asia Services Limited Dave and his team are accelerating progress on our digital priorities. Unfortunately, several of our hyper growth clients have been impacted by the post-pandemic renormalization. Organic growth was 2% on a constant currency basis. And we think that, that will become a leaky - kind of a leaky tire, so to speak, where it will be leaking more and more business to the marketplace because the bottom line is that we feel very confident we can demonstrate that we can do it better, we can do it faster, and we can do it at a lower overall cost with a higher total value delivered. Talent Acquisition Recruiter (Current Employee) - Greeley, CO - April 15, 2021 TTEC has a lot of opportunity within the company being that it's a global company. The estimated base pay is $28 per hour. I'll wrap up our segment discussion with a few thoughts about the exciting progress being made in AI. In closing, we are confident we will successfully navigate the dynamic environment ahead of us, position the company for accelerated growth as we exit the year. I think you mentioned upcoming new disclosures on vertical performance planned for this year. Making others smile matters. Good morning. We're accelerating our efforts to expand our delivery and language footprint. Consolidation you mean of client volumes where they move clients on client side. To ensure this doesnt happen in the future, please enable Javascript and cookies in your browser. And now I will turn the call over to Dustin. - Yesterday, TTEC issued a press release announcing its financial results. And absolutely, we have enterprise clients that we serve from an Engage perspective. But what I would just simply say to you is that we're going to - right now, our team is very focused on execution and on organic growth. I know you added three more. As we talked about before, this year was a little bit impacted our mix relative to just the acquisition of Faneuil, which was all within the U.S. in the public sector. And their entire focus is execution to double the business and double it in the shortest period of time possible while significantly increasing our margins. Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us. For the full year of 2022, bookings were $762 million. Looking to hire great talent and contribute to . Get email updates for new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. But as we open up and expand our locations and really capitalize on the great performance, particularly in health care that we had over the open enrollment season last fall, we're seeing good demand in new interest from our clients in some of those new offshore locations. Other relevant guidance metrics include capital expenditures between 3.4% and 3.6% of revenue, of which 65% is growth-oriented, a full year effective tax rate between 22% and 24% and a diluted share count between $47.3 million and $47.5 million. As mentioned, we are pleased with our fourth quarter financial performance, especially when considering the headwinds that both Ken and Shelly highlighted earlier. The other practices are growing 10-plus percent. AI-based tools are enabling us to find, train and onboard these knowledge workers with speed. There is certainly a lot of talk about that amongst clients. Next question is from the line of George Sutton of Craig-Hallum. you're agreeing to our use of cookies in accordance with our cookies policy. From legacy giants to digitally native startups, these trends will be altering the face of every industry across the globe. Thank you. In this highly competitive marketplace, we're partnering with insurers to use analytics as a differentiator with just-in-time estimates and hyper personalized offers. We're dedicated to fostering and nurturing a welcoming culture where.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. At TTEC, we're all about the Human Experience. And so we're seeing a lot more demand in those sectors, which is why we're very, very focused on them. Source amazing talent for TTEC being a part of an amazing Talent Acquisition team. So to answer your question, there will be more offshore business coming on, as a matter of fact, our pipeline has a significant amount of offshore business. So the truth of the matter is we have a solid pipeline of potential M&A. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. Any way you can frame that quantitatively within the outlook this year? On February 23, 2023, the Board declared the next semi annual dividend of $0.52 per share, payable on April 20, 2023, to shareholders of record as of March 31, 2023. Thank you. Our outcomes-based solutions are more critical than ever in this environment. And we are absolutely committed to increasing our offshore footprint, not just because it would be a nice thing to do, but because we actually have very large embedded base clients that are saying, we need the same capabilities and the same quality of service in other languages. I think there's a dichotomy with your guidance relative to your clearly out bringing in some great leadership to expand. And so what I would just simply say to you is that the verticals that we're focusing on all have extremely large captives. On a full year basis, revenue increased 6.1% to $1.97 billion, 9.7% on a like-for-like basis, excluding the impact of pandemic-related volumes. He's already making an impact with our people, our clients and our partners. And then the hyper growth category with Engage, what percent of revenue is that what percent of Engage revenue is that? And I also wanted to add on free cash flow. Full year revenue primarily benefited from the Avtex acquisition. It's also affecting EPS, it's a step-up in interest payments, be our variable facilities. Guaranteed. And we were recognized as a CX leader by all four major analyst firms. Smart brands no longer are waiting for their customers to reach out when something goes wrong. Adjusted EBITDA was $326.6 million or 13.4% of revenue compared to $354.4 million or 15.6% in the prior year. However, for consistency, we felt it was important to share through the end of fiscal year '22. A free inside look at company reviews and salaries posted anonymously by employees. Thank you. Please. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? Because talent acquisition specialists are intimately familiar with the job search process, it's important to have a clear and relatable job description that catches their attention. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. So it's really about we need to continue to execute in the resilient verticals that we've discussed. Yes. As a Recruiting Specialist work onsite in GateWay Center, Araneta City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. I'm going to provide some context supporting our guidance. Okay. Thank you for your questions. #ExperienceTTEC. Our clients look to us to given our deep experience with complex implementations and our strategic partnerships with the hyperscalers and the premier CCaaS players. From the very beginning, we have aspired to build something truly unique in the industry, a single end-to-end resource for premium CX technology, AI and service to power the most customer-centric brands on the planet. On a consolidated basis in the fourth quarter of 2022, revenue was $658.3 million, an increase of 7.5% on a like-for-like basis, excluding the impact of pandemic-related volumes, revenue grew 4.7%. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual. And one for you, Dustin, if I can. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. $65,000.00, $110,000.00 The estimated total pay for a Talent Acquisition Specialist at TTEC is $85,216 per year. Your line is now open. And finally, continuing to build and scale our IP-based software that we directly embed in our solutions and also sell across the hyperscalers marketplaces. That makes sense. Organic growth was 1.6% on a constant currency basis. Absolutely. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. In an uncertain economy, keeping these loyal customers is paramount. The estimated total pay for a Talent Acquisition Specialist at TTEC is $41 per hour. And so I think that you're going to see that given a relatively short period of time, we're going to be delivering results that people can get very excited about. We're building our talent base with highly skilled knowledge workers to support more complex interactions, a place where we're uniquely qualify. I know you pointed out a few things in the quarter specifically, for example the DSOs. Together, we are actively navigating the current environment and doubling down on our priorities that will build momentum as we progress through the year. With our focused strategy, prudent investments and strengthened leadership team, we expect margins and growth to accelerate in 2024 and beyond. For Engage's performance, we will give color on each vertical and for digital performance, we'll get colored by offerings. Just looking to see if we can get any sense around the numbers. I'll start with a review of our fourth quarter and full year 2022 results before providing you context on our 2023 guidance. What You'll be Doing We're very excited about the current pipeline that we have. Over the past decade, we've set up our company to capitalize on three game-changing megatrends. We're the friendly faces and advanced technology solutions at the heart of customer experience. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Ken, I'm wondering if you could address the AI opportunity as you see it and where you're involved, specifically relative to AI? If you go back to the second half, we talked about it being muted and so it came down, but still grew and then that now has created a downstream impact into '23. And any go-to-market details beyond that would be helpful. Bookings in our Digital segment were particularly strong, increasing 10% in the fourth quarter over the prior year period and 23% in 2022. Moving to Engage. Non-GAAP operating income of $231 million, a decrease of 6.9% over the prior year and 9.3% of revenue compared to 10.2% in the prior year. Organic growth was 1.6% on a constant currency basis. 69 TTEC reviews. Clients across industries continue to be focused on the importance of a great customer experience. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. TTEC Talent Acquisition Specialist I talent acquisition specialist i bringing smiles is what we do at ttec for you and the customer. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. fun and exciting place I get to work with a diverse group of people accross the globe. Some related job titles areRecruiter salaries with median pay of $69,170,Talent Acquisition Coordinator salaries with median pay of $50,475,Director Talent Acquisition salaries with median pay of $134,179,Talent Acquisition Manager salaries with median pay of $107,954. Currency basis industry across the globe iconic brands and youll find the people and developments! That ttec talent acquisition is going to provide some context supporting our guidance year '22 our delivery with... 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