Mine too. It does nothing when anyone places a fingerprint on the fingerprint scanner. I kept getting 'Admin login timeout' notices in the app. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . It works well. Only one Admin Code is available. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. Can anyone thats out of warranty state that their fingerprint reader still works? You can check using other users' fingers to verify the fingerprint function. Whats up? Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Used to insert 4 AA alkaline batteries. UltraLoq U-Bolt Pro - Fingerprint Door Lock. The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Used to cover batteries and product label.Knob Ultraloq makes sure that its customers feel secure in their homes. nothing. Reset the lock to factory default mode, then check if the fingerprint verification is functional. I have placed new batteries in the device and have tried resetting it. Keys are things of the past. You will receive an email once it's back in stock! Several options to unlock, but not all work great. Retailer. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. If so many people are having the same issue it must be some sort of defect. It Unlocks When You Approach Your Door. They have issues they dont admit to and cant permanently fix them. - Fingerprint is reliable the majority of the time on 1st attempt The Schlage locks app connectivity is LIGHT YEARS better. . Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Strongly suggest better developers or better QA before releasing to the public. Everything about this lock is great, except two things: Overall, I am happy with the product and will be purchasing more for some doors at work. 5 best fingerprint locks. And all this despite it being one of the most compact, door decor-friendly models on the . My door handle is doing exactly the same. This is caused primarily due to errors in the installation process by the customer. Press Ultraloq Button to lock manually. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. You will receive a smartphone It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Click Delete and Reset to remove the lock from your U-tec Account. Ultraloq U-Bolt Pro is designed to t any US standard door. Ultraloq App enables you to unlock your door with your smartphone. Im having exactly this same issue, and my lock is practically new! Re-connect the wire between the Interior Assembly and the Exterior Assembly. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . App is almost useless. Beyond those two issues, the lock is great! The Ultraloq U-Bolt Pro is one of the best smart locks on the market. 3. Know who has the access to your lock and how. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Please try again. Within the first year of buying this the fingerprint part of the lock stopped working. Super frustrating. Baffling. So far, it is a vast improvement. If that does not work for you, then you should try reinstalling the lock altogether. Choose your favorite way to connect. Step 1 https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Please scan multiple fingerprint angles when you register your fingerprint. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. To ensure the best service, please register your account at www.u-tec.com/register.html. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. It doesnt open or flash red. Overall, I am happy with the product and will be purchasing more for some doors at work. - Bluetooth is very unreliable. The only real problem is that the U-Tec IFTTT applets are not great. This section will cover the most common problems and how to troubleshoot them. 2. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. Awesome features! You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. I can try new ones, but I don't think that's what the issue is. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Pair the lock in the App and start to use it. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. All you have to do is to check the network band, range, and interferences. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. We make it simple to purchase your Ultraloq smart lock with professional installation. Narpult Smart . I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. . The app says it's accepted, but when I go to use it, there is no response. How It Works; Help. Step 3. There was an error signing up for restock notifications. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. Your input is very much appreciated. If so, clean off with a soft cloth or brush gently (for battery-operated locks). Enable Auto Lock feature and the lock will relock automatically. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Make sure youre using the correct code on your UL3. This sensor should be in place and adjusted correctly. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. Control entry access to your door from anywhere, for anyone with the DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. I have to instead rely on using my fingerprint. Measure to confirm that the diameter of the hole in the door edge is . Please try again. - Fast and hassle-free replacement Service. Great! Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. Yeah, it's not for me. Ultraloq online support center: https://support.u-tec.com/hc/en-us. U-Bolt Series; U-Bolt Pro Series; LEVER. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! The battery life has been exhausted, preventing the device from opening or responding to commands. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Discount Below! You can send a lock/unlock command (OK). Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. expires. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". Standalone Mode is NOT available after the lock is registered in App! We are glad to be here to help you. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. I have a strong WiFi network near the lock, so it should have no problem with connectivity. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Detail Guide. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Key pad seems dead. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. www.u-tec.com/lock/U-bolt_pro/guide. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. However, troubleshooting will become pretty easy once the problem has been identified. Share it with your friends so they can enjoy it too! This started a day ago. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Delivery man, contractors or service people. DO NOT install the batteries before installing the lock! Check that your phone has a signal and that you have enough battery power. There should be no thick walls or interferences from other wireless devices here. It still locks automatically and with the ultraloq button though. Please go to programming guide for Standalone Mode. You can see a Log of whos entered and exactly when they did from your smartphone. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Pair the lock in the App and start to use it. Also, check for any debris lodged in your locks bolt hole. Try cleaning off the scanner with a soft cloth or spray, then try again. remotely with no monthly charges. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Ultraloq U-Bolt Pro is not open when you press the button. My fingerprint reader stopped working as well. Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. Tried replacing batteries. The Schlage locks app connectivity is LIGHT YEARS better. The simple installation takes minutes and only four screws. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. In factory default mode, any fingerprints can unlock the lock. Your fingerprint sensor should work after a restart. Note: Please refer to the guide in U-tec App for more information. . Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Fingerprint reader seems pretty good, but that will need more time to tell for sure. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. I use IFTTT to integrate the lock with my Openhap set up. If this does not work, try restarting both devices (your phone and the lock) before trying again. 1. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Open the App, register U-tec account and log in the account.Step 3 Press and hold for 5 seconds and you should see the screen restart. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Used to reset the lock to Factory Default settings. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. I believe the 30% of discount its no the solution. Lock works but same depletes message. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Strongly suggest better developers or better QA before releasing to the public. I have a strong WiFi network near the lock, so it should have no problem with connectivity. The Best Smart Locks. They dont want work in this trouble, the easy way is people buy other bad service. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. Happy Presidents' Day Up to $80 OFF. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. The first thing to check is your door sensor. Adjust the lock orientation on the lock.Solution 2. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator The problem is that you only get triggers with certain lock/unlock events and not others. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. 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