While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Subject to change without notice. You can find out more on our flying with children page. If you have a flight only booking with easyJet, please see the airline website for further information. Our easyJet Chatbot is now available on easyJet.com . Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Visit our Safety and Wellbeing Centre for important safety tips about excursions. If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). To find out more and get started, login to your account, view your holiday booking and follow the steps listed. you will be required to follow local health authority rules. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Some bars and restaurants may also not be free of charge. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Maximum total size (length + width + height) must be under 275cm. To get started and find out more -. the only option I was offered within 10-20 minutes of booking was a Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . No single item can weigh more than 32kg. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Booking Conditionsapply. Cost of a local call. I booked on or later than 1st November 2022. Offer may be changed/withdrawn without notice. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. We will try to send you a reminder using the contact details we have for the lead name on the booking. There is no waiting time and you will be taken directly to your accommodation. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Will I see any reps while I'm on holiday? Prices are subject to change. Can I change the time of my pick-up for my return private transfer? The carrier covers a network of over 1,000 routes in WebOur easyJet Chatbot is now available on easyJet.com . There are a number of sources to give you the latest travel information. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. You can apply for a GHIC on the NHS website. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. If you wish to book independently whilst on holiday, you do this at your own risk. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Please get in touch with our team who can advise on whats possible for your holiday. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. You may also receive a message from the airline if you provided your contact details when checking in online. Now, its the users turn. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Some bars and restaurants may also not be free of charge. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Offer only available by phone. See below for more information around all-inclusive holidays. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Make sure you have your 7 digit easyJet holiday reference to hand. Transfers run to a schedule, but can be a few minutes late. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. We want you to be confident that your holiday is right for you. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. We're on a mission to make a positive impact through travel. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. The Best Chatbots of 2023. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Prices are subject to change. Locally sourced drinks:drinks included are generally only locally produced brands. For most questions or queries, your friendly hotel reception team will be able to help. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. If this is needed for your hotel, we'll always try to let you know in advance. Youll also find the contact details for our local transfer partner should you have any issues. Why has the price of the holiday increased during my booking journey? Here's a bit more information on what some of the more popular view types available on our website mean. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! For more information about the passport requirements for your destination, please refer to the government website. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. We have no control over the contents of those sites or resources. Unfortunately you wont be able to. Its not uncommon therefore to come across the following when on holiday. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. Your large cabin bag needs to fit in the overhead locker. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. What will the check-in and check-out times for my hotel be? Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. . If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. This deposit amount is decided by the hotels directly rather than by us. I'm flying with one of your partner airlines - where can I learn more about them? These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. Prices are from various UK departure airports with easyJet, including 23kgs luggage. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. My room has an extra bed what type of bed will this be? Have your booking reference to hand, go to the. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. You can book a huge range of exciting tours and activities through our partner Musement. We occasionally make available promotional codes for use on our website (and through our call centre). Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Can I drop my bags off at the airport the night before? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Half board this includes two meals a day, normally breakfast and dinner. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Book your perfect package holiday now. Some hotels may charge for access to the Wi-Fi network or impose usage limits. You should follow, easyJet holidays customers can add their flight to the. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. You can choose the amount of credit youd like to apply from your existing balance. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Private transfer - this is a private transfer for you and your party. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. I've added incorrect contact details when making my booking - how can I fix this? If this is important to you, please check the hotels policy on smoking before you book. Will I have to pay any additional fees to use the hotels facilities? Important to you, please contact our team who can advise on whats possible for your hotel, 'll. 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