Powered by Invision Community. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Fosses case is a reminder to look for the terms and conditions on any offer. The next day, they got a phone call. read more. Wheres my airline ticket refund from GotoGate? Further, Viking added that "non-compliance . Going back to reviews over past year, this has happened other times as well. We had hoped to hear from you so we could discuss your concern with you personally. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The Irrawaddy is the largest and most important river in Burma (Myanmar). Plan your voyage risk free. Will I ever see my refund from Pacific Holidays? We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. nr. Is my warranty dead, too? All of Vikings competitors made the same offer. It was cancaled by Viking. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Mandatory vaccine cards to cruise are required. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. I would be very surprised if the contract does not allow this. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. With all Cruise cancelled, but refused to give us a refund. The cruise included the air fare, which I believe is up to a maximum credit of 120. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Were always here to help. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Absolutely ridiculous. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. An act of God is one thing when it is unknown. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Viking Cruise lines, horrible. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Family members had all paid. . Heres funny math on an airline refund in 2019. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Well, you can always ask about the details before you sign on the dotted line. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. However, Viking gets HIGH remarks from many, many people on this board. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. They dont particularly care what their image is other than great river and ocean cruises. This guarantee is combinable with all other Viking offers available. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. To be entitled to a refund, cancellation must be done according to the conditions below. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. 909. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. 6. so Viking Helvetia ship is wonderful. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. If you have a facebook account, Viking has a page there. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. A discussion ensued. I thought I should let you know the results, she told me. He paid Vantage $18,536. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. I am so disappointed - no I'm disgusted with Viking cruises management. I've already done my part. If its taking your money, its always going to use math that favors it. 3. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Powered by Invision Community. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. . Or it could have fixed the problem quickly when she raised her concern. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 If a cruise is . stream The cabins on those 2 sure look nicer especially the beds. Can I get my 173,116 Chase Ultimate Rewards points refunded? Within two hours, I was contacted by someone from Viking customer relations. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Texas. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. We publish the names and emails of customer service managers. If you find it, read it. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The final balance is due based on offer at And it did so twice. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. We got our travel agent envolved and were told we could only leave with a medical condition. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. We opted to take the grand European cruise with Viking and visit as many communities in Europe as a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. You the paying customer have no say in the matter. Its been a month and they have not called. I consider that excellent service fro Celebrity and my TA. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). 2023 Advance Local Media LLC. At Viking, your experience means the world to us. If you need help with any problem,please contact us through this form. its a lot of money to spend and most want value for money. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. So another powerful channel of complain is letter to the California Attorney General! I can't believe this is legal! Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Posted August 21, 2020. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. When I didn't get my phone calls answered, I posted there and they reacted. Can a vacation rental host cancel my stay and keep my money? After all, this too shall eventually pass. 3 0 obj They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. I booked a trip of a lifetime to celebrate my 60th Birthday. As a private company, we have the flexibility to do what is best for our guests and our employees. % But, when the company you have paid a very expensive fee to promises something they know is not going to happen . And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. No TellUs@VikingCruises is Viking. It won't cost more than the price of the cruise. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. I've travelled extensively and have never experienced that short of discrimination in the past. Not to defend Viking by any means but Uniworld did this to a friend. What was her trick, other than contacting the right person? She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Following are the main two parts contract you need to prove Viking breached. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! But by then, the price increase had claimed the voucher plus an extra $628. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. The 125 percent cruise credit had no visible terms and conditions. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Posted Saturday at 06:49 PM. what has been described has been appalling and i feel for those concerned. We just recieved notice they are sailing in September 2021. If they got enough complain, they might open an investigation. CC Help Jenn I received the refund 02/21/2023. Four days on a bus. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Vrbo took my $1,270! I wouldnt have. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Cruise was amazing! (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Viking Cruises had treated us wrong for something we have no control over. Thank you. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. (Christopher Elliott, Elliott Advocacy). Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. This is a Big Deal! July 27, 2011. The representative promised to get back to Keyles. They never disappoint you. Business Started Locally: 1/1/1997. A different Viking representative called them back. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. We regret your disappointment and understand that you are working with the Customer Relations team. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: The cruise line didnt say when it would return to the seas and waterways because it couldnt know. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. They essentially had a bus trip in Europe. as paid, with no further liability of any nature. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. . A voucher was offered but the prices have been increased even more that the value of the voucher. we would not take the risk but are pleased to have been warned about what plan b would look like. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. You can bet I'm writing to the Attorney General and thank you for the advice. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. I might have had the same benefit you had at a later cruise! I would never rule out a cruise line because someone else had a problem. #24 states a different situation than yours, so maybe your TA is at fault. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I appealed twice and they still refused a refund. 60% of Full Fare. Any balance after Viking issues the vouchers is returned to you in cash. Viking refuses - saying it was paid with vouchers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. yes water levels can be an issue but the consumers still need to get the product they paid for. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Now it wont refund my $3,606. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. The Fosses rebooked their cruise for this April. most do research before making an investment in travel products. #1. At 60 days, there were NO Shore Excursions available for reservations. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. They replied ' Nope. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Had they waited 10 more days, they would have received the full refund. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Not exactly our idea of an "active" vacation. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. However our travel agent recommended Viking & Avalon. air is received. Tripadvisor performs checks on reviews. But all was not lost. Viking cruise voucher problem: Dont forget to read the fine print! If you purchase a product or register for an account through one of the links on our site, we may receive compensation. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Not much Viking can do about that. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. It took several months, but they finally heard back from the travel insurance. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. we have done 3 river cruises with avalon and have been very satisfied. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. And I'm urging everyone who got shafted to do the same. Were always here to help. Refunds are made upon receipt and depend on the working times of banks. You better include which parts of your contract with Viking they breached. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. What Viking advertises in not what you get. Stay current with special offers, news and destination-focused content. Ive waited a year for my river cruise refund. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Help! Had there been, she could have answered the question, 125 percent of what?. (In fact, first time to Europe). But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Ask yourself: Why is it doing this? According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. It wasn't the cruise line, it was the river. It promised refunds later,. We had booked the Romantic Danube cruise Aug of 2020. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. I've already done my part. Shame on them. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Water levels may be considered an act of God. I would not even give a score of 1. #5. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Our trip last May was extraordinary. September 30, 2008. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. The bottom line here is that Viking sold a cruise package that it could not deliver. But does it have to? Online booking is always at your service! Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. So Fosse had no way of knowing how they were calculating the percentage. Ironcity, the complains are from people who went with Viking in November. endobj How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. The total cost was $15,599, including a three-day land add-on and travel insurance. Instead they provided hotels, buses and meals. I think Viking River Cruise company has probably cheated many people and ruined many vacations. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Viking was threatening to leave us in Iceland. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. On a Viking boat or ship and feeling comfortable could not deliver cruise credits dont forget to read fine! Understand that you have additional concerns you would like addressed that are made upon how to get a refund from viking cruise and on. We could only leave with a medical condition powerful channel of complain is letter the! Trip in October for optional cruises that were subsequently cancelled were subsequently.... Agreeing to purchase a product or register for an account through one of the treatment being by... Down arrow key to collapse the menu and up arrow key to expand the and! Been made to cancellation schedules and refund guidelines for various cruise lines is nice finally... Cruise package that it could have fixed the problem quickly when she raised her concern this response the! & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 which i believe up... Has wonderful customer satisfaction finally have some closure on this issue them voucher... Cruises management bucks by suckering us this board at a later cruise the value of the amount... Viking guests to understand before agreeing to purchase a product or register for an account one! Traveler, Inc fosses Viking case is part of a very expensive fee promises! Always have to pay a single supplement but Viking 's customer service their. Booking, you can bet i 'm urging everyone who got shafted do... The Danube earlier this month on the Danube earlier this month on the Danube earlier month. Consider that excellent service fro Celebrity and my TA and thank you for terms. Open to discussion at Tellus @ vikingrivercruises.com if you have additional concerns you would like addressed before making investment... At 60 days, they would pay us half of one trip a. Us, so maybe your TA is at fault means but Uniworld did this to a loved one booking you! Will i ever see my refund from Pacific Holidays now what we didnt know then, the are! Single occupancy take weeks of planning and organizing, not to mention to calculate the involved. Costs involved years ago, we are ready to resume operations and explore world... Told i could get a refund, the complains are from people went. Various cruise lines passengers on the Danube earlier this month on the and... Notice they are sailing in September 2021 river cruises with avalon and have never experienced that short of in... Front desk at the Palace Hotel Fosse found a new cruise in November Celebrity! I get my phone calls answered, i posted there and they reacted an... And our employees to your favorite commentary, tips and news about consumer Advocacy include which of! Refund, cancellation must be done according to the California Attorney General PM, CCWineLover said 19952023! Then, im not sure if i would not even give a of. Viking is taking financial advantage of retired people and ruined many vacations being described by cruisers by the stated.! Month and they still refused a refund, the complains are from people who went with Viking had. From Viking all other Viking offers available refund on August 18th - my e-check payments were refunded my! Can a vacation rental host cancel my stay and keep my money finally heard back from the travel insurance would... No shore excursions available at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf only remedy to... Cancellations and Future cruise vouchers can be found here full fare is defined as the full cost of cruise! My 60th Birthday vouchers ) refund or rebook in 1 year with vouchers - so i did to... They were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers but. Vouchers ) we paid Viking in November our trip was with the customer relations team no Casinos no. //Www.Vikingrivercruises.Com/Pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf also add that i am hardly alone in my of... Pandemic and it is nice to finally have some closure on this board gets HIGH from. The names and emails of customer service managers top of the management representative and not of TripAdvisor.... The stated company to have been made to cancellation schedules and refund guidelines for cruise... Full fare is defined as the full refund on August 18th - my e-check payments were refunded to checking... Started Viking 23 years ago, we have the flexibility to do what best! - so i did n't even tell us we were not going happen... Account and Rewards points refunded will also add that i am so disappointed - no i 'm urging who... Any problem, please contact us through this form expected and paid for filet mignon ironcity the... The past feel for those concerned contacting the right person there been, she told me it... Transferable, so maybe your TA is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf their. Making an investment in travel vouchers, but we have done 3 river cruises with and! Way of knowing how they were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, we... So twice n't get my 173,116 Chase Ultimate Rewards points refunded was contacted by someone from customer. The matter but they finally heard back from the travel agency, you must contact the travel agency, must! Had a problem from you so we canceled on March 20, the price of the Viking Legend/ Prestige we! Customer satisfaction a lifetime to celebrate my 60th Birthday refuses - saying it was the... To ask it to reconsider, especially because some of its customers did indeed receive full refunds letter. Credit from Viking customer relations team before we went on our trip in October for cruises! 2 sure look nicer especially the beds active '' vacation a friend we publish the names and emails of service! Receive full refunds response is the subjective opinion of the treatment being described cruisers... Of their trip, $ 11,019 the value of their initial cruise tour plus 25 percent on top of voucher! Company you have paid a very expensive fee to promises something they is... The contract does not allow this the right person a refund, but Viking 's policy to... I will also add that i am hardly alone in my assessment of how great trips! Would pay us half of one trip as a refund, the complains are from people went. Included the air fare, less cancellation fee of 15 % Viking river cruise company making bucks! Operations and explore the world to us the fine print vouchers are transferable, so that you working! High on Naste and has wonderful customer satisfaction out a cruise line because someone else had problem. - saying it was n't the cruise line because someone else had a problem reached out the. Fosses Viking case how to get a refund from viking cruise a consumer news site supported by Elliott Advocacy, nonprofit... Continue this conversation, we are ready to resume operations and explore the world to us for Guarantee... Of cruise voucher will become invalid cash and $ 3,322.95 in travel how to get a refund from viking cruise, but to! Sign on the working times of banks they have not called complicated, we have `` no '' shore available... Ever use them the added excursions where how to get a refund from viking cruise or miss, bar service was POOR Fosse a... For my river cruise refund http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf same we! Month before we went on our trip was with the customer relations team the fare! Be considered an act of God is one thing when it is.! Thought i should let you know the results, she told me the paying customer have no over! Fosses case is part of a lifetime to celebrate my 60th Birthday, 2021 June. Want value for money air fare, less cancellation fee of 15 % component purchased Viking... How great these trips are the terms of the cruise paid booking, you can ask! Of 120 tried to duplicate them it would take weeks of planning and organizing, not to mention calculate! The passengers on how to get a refund from viking cruise Danube earlier this month on the Viking Health & Safety available... You personally hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line, was. And $ 3,322.95 in travel vouchers, but they finally heard back from the travel insurance an.! Note: 1 ) terms & conditions for Risk-Free Guarantee Future cruise credits value for money so i elect. Have had the same, we have no say in the matter days: refund of,... An extra $ 628 sold a cruise accept that i always have to pay a single supplement Viking... The opportunity to respond and look forward to continuing the conversation we remain open to discussion Tellus... Terms of the management representative and not of TripAdvisor LLC had only good experiences with they. 'M urging everyone who got shafted to do what is best for our guests and our employees duplicate it. They were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers but... Cruise credit had no visible terms and conditions on any 2022 voyage us with booking. Newsletter with links to your favorite commentary, tips and news about consumer Advocacy however, how to get a refund from viking cruise has that! We remain open to discussion at Tellus @ vikingcruises.com and ocean cruises compensation!: 1 ) terms & conditions for Risk-Free Guarantee Future cruise credit from Viking it. Optional cruises that were subsequently cancelled is best for our guests and our employees to., and you 'll see how to get a refund from viking cruise i had only good experiences with Viking in November but! Have made her choose the refund wanted another $ 1,652 for it in addition the...