acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. You will be required to provide us with certain information to use our Messaging Solutions. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Policy violation User is under the age of 18. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Are you sure you want to end this chat with the Online Assistant? Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. We offer you a range of communications and payments products and services. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Also, please change your password regularly as an added precaution. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Severability. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. automatizado sin tener que volver a introducir la Informacin de Tarjeta para Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? The Resolute Rules are available at Resolutes website https://resolutesystems.com. Can I make a deposit to their Securus Debit account? This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Law Firm and Lawyer Communications Privatization. What if I move and /or my address changes? When we provide spare parts, those spare parts may be new or reconditioned. Securus Online Assistant Now Available - Click the bubble below. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Please read them carefully. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. This team is available 24/7/365. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. We will, however, always post the changed terms on our website. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. How Do I Manage my Securus Video Connect Account? What can I do? We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. for any law enforcement, jail/prison management, investigatory, or other purpose. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Attorneys. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. How do I get setup for eMessaging using the Securus Apple iOS app? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. This warranty does not apply to: Securus Technologies Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 estadounidenses. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Searching Frequently Asked Questions. We guarantee you'll save on Jail Calls, or you can have your money back. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . How do I unblock my phone number on my Securus online account? Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. A correctional facility will normally limit a Recipient to owning and using only one Tablet. We will attempt to troubleshoot the issue. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. How do I add another inmate to my account? Shipping and handling costs are included in the purchase price of the Tablet. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. How do Idetermine what type of account to make a payment on? Who can an inmate call using their Securus Debit account? This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. What happens if the facility takes away or restricts the services on a tablet that I have ordered? To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. 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