Sephoras definition of valid returns for used products is gently used. A representative for Sephora has confirmed to INSIDER that the company monitors customer returns that are made without a receipt or other proof of purchase in an effort to stop people from abusing its fairly relaxed return policy. This sixty-day is tallied from the date on which you made the buy. Gently used means the product is not 100% consumed and only appears to be used a few times to determine customer satisfaction. Here is what I found! When you have questions about an order from Sephora, email them. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Without a receipt, returns are not accepted. From makeovers to personalized skincare consultations, Get inspired, play with products & learn new skills, Ask questions, join challenges, and get recommendations from people like you, Discover topics tailored to your beauty interests, Add your photos and get inspired by fellow beauty lovers, Sign in to Sephora for a more personalized experience, Reorder it from in-store and online purchases, Complete your beauty traits for personalized recommendations, Payments, contact info, addresses and password. At the end of June I was looking for a new face wash and one of the girls in my local Sephora recommended Philosophy's Purity Made Simple and I bought the 16 oz ($32) bottle and have been using it up until last week. While this is disappointing, we suspect that the change was made after Sephora was on the receiving end of a lot of abuse of their return policy. Lindsey graduated with an MBA in 2009. As displeased as I was that they wouldn't make an exception even in a literal life-death situation, the thing that really got me was that not once did the assistant even acknowledge the fact that I mentioned my father was dying. To speed up the return process you can also return items to any brick & mortar Sephora location. Sephora has a far more lenient return and exchange policy than other companies. From family to friends, Prime Women has you covered! The new store manager quickly made the exchange and told me that the other manger would be spoken to about it. Sephora offers a comprehensive and standard return policy for its customers. Manage Settings In terms of strictness, Sephoras return policy is more flexible than other places. Yes, you can return your Sephora product up to 60 days after purchase. If you purchased your product in-person and with cash, refunds can take as little as a couple of minutes. I too tried to exchange something - an eyeliner (had the wrong color and just wanted to swap it for the right one) - and was told I couldn't even do that since it was over 30 days. Please give us your basic details like your name, email id, and phone number, so that we can contact you. However, Sephoras return policy is one of the best Ive seen. And it's only taken 17 years and a $147 million acquisition to get here . I went back to the store asked to speak to both the original manager who told me I couldn't exchange my eyeliner and asked to speak to an additional manager. Be sure to bring your ID, receipt, and original payment source (e.g., debit/credit card) with you to ensure a smooth return. Keep reading for Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. Sephora doesnt allow you to return items past 60 days, but the policy can change at any time. After 30 days, you have until day 60 to return your items . One of the nice things about Sephoras return policy is that you can return items you are unsatisfied with for any reason. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. All you need to remember is to carry your original receipt. If you purchased the product with a credit or debit card, you will need to present that card as well to complete the refund process. Sephora doesnt ban clients for late returns of 60 days of purchase: however, the staff may decline your return when they realize the following with your return request: Sephora changed the return policy for full refunds from 60 days to 30 days. If you have any additional questions, we invite you to view our return policy information here>http://bit.ly/KI3Ae3. Returning a product after 60 days? Further information concerning the redemption of store credits can be found under the Customer Service section of Sephora's website. Check for these articles on Bass Pro Shops Return Policy, and Goodwill Return Policy. With their 60-day return window, along with the acceptance of gently used products, youre far more likely to have an easy time returning Sephora products than anywhere else. Here's the basic info you need to know about Sephora's return policy: You get 30 days from the date of your purchase to return new or gently used products for a full refund or exchange to the original method of payment. Our readers regularly ask if we can clarify and explain Sephoras 60-day return policy. ), Read also >> Sephora Return Policy Without Box (Whats Covered + More). They will generate you a prepaid return label. We aim to provide in-depth, well-researched, and accurate information in easy-to-follow guides and articles. See the table below: So, you need to be aware that if you made a Klarna purchase and the refund does not go directly back to your Klarna account you will need to continue to make payments to Klarna in line with your original Klarna agreement. Visit any nearest store location to return a purchased product from the store or Sephora.com. Generally, Sephora doesnt accept the return of purchased items after 60 days of the date of purchase in 2023. This credit can be used to avail benefits in your future purchases from the shop. Guide to Use SNAP Benefits for Eligible Items, Does Publix Take EBT? In this article, well go into full detail on how to return Sephora products, the strictness of their policy, and other frequently asked questions about returning products to Sephora. Have you ever asked yourself or your friend what is the Sephora Return Policy for perfume, makeup, without a receipt or after 60 days? I tell you all this so you all don't get screwed over and have someone try and play a similar game with you. [Updated 1/6/23]. However, if you try to return a product that visibly looks heavily used, its unlikely theyll accept that as a return. Package the items you want to return in a shipping box and adhere the label to the box. If you make the return in the store for a full refund, payment will be credited back to your original payment method. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); QuerySprout helps consumers answer their nagging queries about products, services, and companies. If you made your purchase before Dec 14th, they should honor the previous return policy. New and gently used products can be returned to a Sephora store, or shipped to the company, within 60 days of purchase. Generally speaking, your payment will be refunded to its original source. Here is All About It [Updated], Does Amazon Accept EBT? Do you know what you can not return at Sephora? 112. r/Sephora 1 mo. It is possible to return items to Sephora without a receipt for a return or an exchange. According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. You can return anything at Sephora but remember to carry your purchase receipt. Some clearance or sale items may also not be eligible for returns. Save my name, email, and website in this browser for the next time I comment. Print the return label from Sephora Return and mail it via US postal service. Sephora won't process any returns started after the expiration of the 60-day deadline. Get answers to questions about returning or exchanging sephora.com orders. You can choose to exchange your product if you are not satisfied with it. Online returns by mail must be received within 60 days of purchase. - Healthy scalp and hair tips, Which Black-owned beauty and wellness brands do you want to see at Sephora? You can make an easy return to Sephora. If you dont have your receipt, Sephora can look up your purchase via the card used or by looking up your Beauty Insider account. Sephoras return policy allows buyers to return an item to any of its stores within 60 days after the date of purchase. This may be an obvious question, but I know the return policy is light use, 60 days with a receipt but unfortunately I won't be able to get to Sephora until tomorrow, which is 62 (give or take 1 day) days from purchase. They need to send me a notice first, but they didnt. Even if the products have been opened, you can return them. Can I Return an Item to Sephora without the box or original package? If you have mailed us then it will take 3 weeks. If you dont have this, just email them the invoice number and the item you would like to return. Refunds made in physical Sephora locations are instantaneous or within 24 hours depending on your mode of payment. In fact, after 60 days, there is no ability to return items at all. Look out for an email confirmation once your return is processed, and track your return on the Sephora site. The store manager wouldn't do anything and when questioned she said the policy changed in Dec. Something didn't feel right so I looked up the policy online, AND compared it to my e-receipt of another Sephora purchase I made around the same time as my purchase of the eyeliner, and that's when I noticed the language choice. Returned and paid means your late return has been reviewed and your account was awarded Sephora merchandise credit. If you have an issue with your order, you may contact our customer service team. So long as you have the required items, such as the receipt and your debit/credit card, returns are fairly simple. After all this process you will get a confirmation email with your return processed. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. Gift returns at a store are only eligible for in-store credit. Hello!At the end of June I was looking for a new face wash and one of the girls in my local Sephora recommended Philosophy's Purity Made Simple and I bought the 16 oz ($32) bottle and have been using it up until last week. If you used your credit card, the refund will reflect on that cards account. Read also >> Sephora Online Return Policy (Whats Covered + More), Read also >> How to Get Free Makeup at Sephora (Samples, Freebies, Gifts). You can return that, too! Because they accept opened and gently used products, its unlikely theyll turn down your request for a return. * Return shipping is paid by the customer. If not, package it in a padded envelope or box for safe transit. In order to keep offering this generous return policy, Sephora closely monitors returns and will act if it believes a return is not genuine or is fraudulent, or if a customer is making excessive returns. Exchange after 60 days. Note that Sephora stores reserve the right to limit returns or exchanges at Sephora and Sephora inside JCPenney in all instances. The packaging also must be in good conditionSephora will not accept damaged items for return. Sephora Return Policy After 60 Days (All You Need To Know) As one of the leading beauty and cosmetic Sephora Return & Exchange Policy. I asked the store to give me a receipt number and they said none had been issued. We would recommend you bring your card if used for purchasing. (What To Know! When I went back to using Purity again, the same day the exact same patches came back which makes me think it's the cleanser that's causing the breakouts. 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