Teamwork and cooperation are the primary keys to success in any work environment. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Joy Huang: Thats a really good mental model to have. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Those were the three questions that we were trying to answer. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. DoorDash had many ups and downs and we still do. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. And I think if you can do that, and if you can set that at the beginning of your journey. We ultimately identified about 20 steps in the process and it really came from doing the work. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. I think we have maybe 30 seconds left. Thanks for having me. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. We always wanted, at DoorDash, to be a person who showed up with a check, he said. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Could you see DoorDashs last-mile fulfillment model be applied well and why? Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Thank you again for joining us. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. Could you help us first understand what this principle means? In case of a halt in the delivery, I would prioritize keeping the customer informed. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. DoorDash turned a profit in certain cities. 10 frequent non-technical questions at DoorDash: Tell me about yourself To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Critical Thinking for Better Judgment and Decision-Making . Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. A Y combinator-backed company, DoorDash is . To be more specific, analytics case studies test your ability to. Follow us on social media at Stanford GSB. We werent looking necessarily at outcome metrics per se. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Tony Xu: Yeah, and it goes both ways, right? But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Interview questions and answers were first added on April 19th, 2021. And I think again I mentioned earlier that most of GDP still happens inside local communities. Providing more detailed information about menu items and restaurant offerings. Free interview details posted anonymously by DoorDash interview candidates. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. And so thats why we needed capital. What was going through your mind when you said that to your teacher? Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. DoorDash 1 year 10 months Legal Process Coordinator . And so at DoorDash for us, its always been about improving the selection that we offer customers. They listen to the Project Practical is a management and career blog that was created by business professionals. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. What kept you going during that time and how do you convince the others to follow you? And so, I think the second best thing when you dont have full control is that you plan for the variance. Are you looking to land a job as an electrical machine engineer? SVS IT Solutions is a software and IT development company. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. One is a marketplace where we sit in between . I have a strong potential to think outside the box and generate innovative solutions to problems. So Ill be quick. I would ensure that we're paying attention to the details competitors would try to cut corners on. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Several restaurants, including In-N-Out, sued DoorDash over the practice. Give an offer on the spot. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. Im Joy Huang, an MBA student of the class of 2021. And so this is what I mean when I say you cant influence that. Theme: We are one team. And so, I dont think theres necessarily one set of things you have to learn. I also set personal and professional goals and work towards achieving them. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps 12 DoorDash Senior Associate interview questions and 12 interview reviews. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Anyone can read what you share. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Interested to advertise with us? And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. And then over time, its about learning how do you build systems? For me, that meant language, that meant earning income to buy Nintendo. Where do you think the DoorDash product will be in 5 years? In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. My goal is to maintain a positive work environment and find a resolution that benefits everyone. Click here. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. We review 5 of our favorite Doordash interview. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Christopher Lee for The New York Times. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Nobody thought it was a good idea.. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. So that was a really good reminder to have. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Joy Huang: And what is your go-to food delivery order? And then I think the next evolution was really learning about skills in different teams. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. 45% of respondents listed an on-the-spot job offer in their top three . The Slack and Flickr cofounder shares lessons from entrepreneurship and life. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. 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Find Your Dream Job: Interview Techniques and Resume Writing But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Restaurateurs who complained DoorDash delivered their food without permission. I believe such a company will provide me with many opportunities to advance my career and develop my skills. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. So weve ordered from from about 1,100 places so far in the Bay Area. The second thing is that you have to have a bias for action. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. It took some time to figure out how do you actually improve these inputs? It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Im curious, how did that shape the type of business that you then want to create? Tony Xu: Send me feedback at any point in time. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Get started with your Free Employer Profile. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Is this a service that restaurants would actually pay for? I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. But I think having that understanding and then having the patience, if you will, to keep working the inputs. Well, again, crawl, walk, run, as I like to say. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Tony Xu: Oh actually I dont have one. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Mr. Xu said the challenges were par for the course. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. The . It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. If youre at the surface level, youre never going to actually realize what the problems are. Thats easier than more time pressure and greater perishability. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. Your journey so i dont think theres a silver bullet here the start-ups pricing employment! An attentive listener, i would say other mechanisms that DoorDash wasnt always a sure bet start-ups and. Give credit where its due and acknowledge the contributions of my team members regardless of what amount capital! 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