Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Find out more and how to apply on the Merseytravel website. There is no need to send your old pass - we only need proof of your new address. Merseytravel provide bus services to West Kirby Grammar School from local areas. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You cannot apply online if you do not receive these benefits. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Bus Service Operator Grant Survey 2021-22. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Changes to the older and disabled bus passes - times of travel. I would like to make a complaint. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. You can also replace your stolen bus pass by phoning us on 01634 333 333. View bus timetables. Arriva North West. If your Senior Pass has been stolen, report it to the police. You can also replace your stolen bus pass by phoning us on 01634 333 333. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. You can view receipts for payments for up to 6 months. Applications for school travel support take 30 working days to process. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You should receive your replacement pass within 6 weeks. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Beyond the 60 days there is a charge of 10 to replace a lost pass. Publi le 25 fvrier 2023 par . $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. How do I check and how do I get it back. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. With events and council news about services like bins, libraries, and the environment. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. No trains are running from the station. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If your original pass is found after the issue of your replacement you must return it to the . merseytravel birkenhead bus station phone number Tatko na pesmaricu. Renew a bus pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. - Pay once and use it as many times as you like throughout the term. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. We will accept a marriage certificate or letter from a solicitor as proof of your new name. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. A letter from GP/Consultant confirming that you are without speech. You may be asked to confirm your National Insurance number or other personal details. We cannot accept your application if your address is outside Merseyside. /OPM 1 Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Updated 01:22, 8 MAY 2013. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. can i use my greater manchester bus pass in blackpool Harekete Ge. Liverpool Lime Street is currently closed to the public due to a security threat. /Filter/DCTDecode In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . However, if you receive Universal Credit you will not have to pay the fee. You may be asked to confirm your National Insurance number or other personal details. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. /Height 596 passport size. If you receive the following benefits, you will not be charged the fee and you can apply online. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. The repair team will get to work and get the damage fixed as soon as they can. stream This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. You can renew your bus pass up to 8 weeks before it expires. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. I have lost my student ticket, what should I do? good quality. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Your new pass will be not sent until a week before your old pass expires. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. . For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Replace a faulty Medway bus pass If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Click on the link below forthe authority you would like to send your feedback to. If your photo is unsuitable the application will be refused and you will have to reapply. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. you are disabled and cannot travel by bus without the assistance of another person. We will automatically send you your new Merseytravel National Travel Pass. If you change address it is your responsibility to inform TfGM. We aim to have normal service resumed as swiftly as possible. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. /BitsPerComponent 8 I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. You can appeal within one month of the date of your decision outcome. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Visit the schools transport assistance page for information on travel passes to schools and colleges. Please make sure that you provide details of your old address, your full name and date of birth.. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. The charge to replace a lost bus pass is 10.00. 1 Mann Island, L3 1BP Liverpool, UK In Wales you can get a bus pass when you reach 60. %PDF-1.4 Any relevant information including proof of address if you have moved address recently. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. showing your full face without a hat. Telephone: 0151 330 1000 B. Apply for a disabled persons bus pass. Find out where your nearest Travel Centre is. We are sorry for any inconvenience caused. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Make sure that you have told us if you have changed your name . Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). >> If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. We are unable to provide a copy of the receipt of this type of payment. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Mersey Ferries also offer a range of cruises. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Travel concessions for people with a disability. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Bus Service Operator Grant Survey 2021-22. If you prefer, you can let us know about a change in your name byemail to. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. My pass does not scan on buses within Merseyside. 1 0 obj Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. We aim to have normal service resumed as swiftly as possible. Theater of popular music. If the chip in your pass is not working,we will not charge you to replace your pass. February 26, 2023 . School travel applications - information for parents. Enter the amount you want to be refunded and click Submit. Please check with your child's school before contacting us to check on the status of your application. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. You can find more . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. w !1AQaq"2B #3Rbr endobj If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. you are not yet 60 years of age and need to apply on grounds of disability. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. We offer free travel to all Merseyside residents who are aged 60 and over. You'll need to pay an administration fee of 10. Your supporting evidence must be dated within the last 12-months. No, you will need to buy a ticket for your journey until a replacement pass is issued. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Your phone company may add its own access charge, but they will tell you about this. No trains are running from the station. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. The refund button will be made available to you again once the funds have successfully cleared. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. We need proof of your name change if youve changed your name since your pass was last issued. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . ck3 alexander the great dna. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. merseytravel fast tag login. Find out about public transport fares and passes. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. We need proof of your current Medway address if youve moved since your pass was last issued. Further information on the disabled persons bus pass. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. For more details please go to click here to find out which local council issues your pass. How will my personal data be used and stored? Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. For more details please go to click here to find out which local council issues your pass. is a dial-a-ride service for people who are unable to use regular public transport. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Jadu. Your supporting evidence must be dated within the last 12 months. Lost Property. Replace a stolen disabled person's bus pass online. My pass is damaged Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. They track, store and reconcile items lost and found right across our network. If we have questions about your application well contact you using the details you provided. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. /Type/XObject In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. taken against a white or pale background. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We are sorry for any inconvenience caused. You must tell us if your pass does . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. This often causes a conflict, and the barrier will not lift in this instance. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. The police will give you this number when you report the theft. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We will charge you to replace a damaged pass. Customer Services Contact Centre: Opening hours and contact numbers. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Apple or Android); receipts will be available via your provider on your handset only. There must be at least 6 months remaining on your award. Any payments made using a mobile device (e.g. Cookies remember you so we can give you a better service online. Metro Card will launch on 2 December, replacing Walrus. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Merseytravel Centre when you bring your application. Credit/debit card details, as there is a charge of 10 for a replacement pass. We will not charge you for a replacement pass if you have changed your name. Student bus travel from just 98p** per day - Unlimited good times! The easiest way to let us know about a damaged bus stop or shelter is to use our online. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If we approve your application, your pass will be sent in the post to the address we have on file. Write by: . Please make sure that you provide details of your old address, your full name and date of birth. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Proof of your age (for example, your birth certificate, driving licence or passport). If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. 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