I have OnStar, so I tell them, dont hesitate to use OnStar if you need it, even if its a non-emergency, or just call me.. Heres your link to get back up and running: [link]. You will now be kept up to date with all things at [business name]! Happy shopping! Check out the below templates for some ideas. Turo Go Digital is available to eligible hosts across the US upon request. Our scheduled messages are: 100%. Heres the link to join: [link], Nows the time! Apply a check mark to point the choice wherever demanded. And you can try it for free. Did you change your mind about wanting to [insert benefit your product or service provides]? You wont be able to retrieve anything from the car once you return it. Sorry for any inconvenience! Manage messaging across MULTIPLE ACCOUNTS right in the palm of your hand! Create an account to follow your favorite communities and start taking part in conversations. Hi ( HN ), We are really looking forward to staying ( CN) and exploring the city. The car will be clean. (Well be discussing some important changes with [meeting topic], so make sure to be there! As a businessperson, you have so much you need and want to do, and so little time. Please message us a few pictures that clearly show the damage to (insert #) and report the accident to Turo using: The allowed miles for your trip are listed on Turo. Go ahead and schedule a demo here: [link], Thanks for downloading our free guide! Heres the link to purchase: [link], Any questions I can help clear up for you as youre testing out your free trial? Everything [percentage] off for the next [period of time] ONLY! Is it difficult? In case of an accident, the Turo Insurance ID Card is available on the app when you view the trip details. Both parties will also. Click here to join: [link]. We hope you enjoyed testing out [product or service]! There is a possibility of spending over an hour getting to the airport, handing off the car, and getting back to the city. Youve got the basics down. Here is a graph that Turo provides to help make sense of this. Pets are not allowed in the car. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Its time to get your time back! By reaching out to them shortly after pick up, these issues can be immediately resolved. Please also No smoking, there is a standard $150 smoking cleanup fee and it is cigarettes it will be $300 that will be charged on card on file. Or, like we call it in the business world, churn.". Click here to redeem: [link], Youve been a customer for [length of time] now! Please enable notifications from Turo on your phone so that we can communicate more effectively. Also since I wont be seeing you in person I need you to text me a picture holding your drivers license with the car in the background in order for me to unlock the car. Probably even more so than phone calls in this day and age! You will receive EXCLUSIVE specials, discounts and promotions. (Trust me, you dont want to miss it!) As your fleet grows, it gets hard to keep it in mind. Wed love to get in touch and see how we can serve you! In the meantime, please [instructions]. When your Turo guest first reaches out to you about renting your car, the method, tone, and urgency in which communicate with them will determine whether they want to book with you or not. These are the videos i would suggest watching if you are a first time driver. Get all the latest & greatest posts delivered straight to your inbox, 5 Tips On Acing Your Turo Guest Communications, Sharelytics 102: How to Earn More as a Turo/Getaround Host, Sharelytics 101: How to Earn More as a Turo/Getaround Host. Its often said that communication is key. Here is a link to some videos on how to operate the car. Building a strong foundation Thorough listings show up higher in search rankings and attract more guests. I wanted to check in to see how youre liking your new [product or service]? [Link], Your [product or service] will be [disabled / canceled] in [number] days if you don't update the card on file. Youve earned [number] loyalty stars which means you get a FREE [insert reward]. How does that sound? You can read more about my efforts in buying a car here. Mileage must be under 130,000. Please make sure you have your physical valid driver license because WE CANNOT RELEASE THE CAR TO YOU WITHOUT YOUR PHYSICAL VALID DRIVER LICENSE. Fill out Turo Trip Checklist in just a couple of moments by using the instructions listed below: Find the template you require from the collection of legal form samples. We appreciate you and want to give you a FREE [item] as a thank you. Sign up now! It's a great way to showcase your personality and the unique features of your car and build trust with your renters. Make sure you follow all applicable rules of the road. After all, people pay close attention to their texts. [Business name] will be closed on [day] due to [reason]. Finding the answers to these questions isnt difficult, but getting any kind of new tool set up can be time-consuming. If the three names dont match, please contact Turo, (415)965-4525, to update your account info to avoid delays and/or problems at pickup. A. So what are you waiting for? Conrad Layn shares his secret text message templates and psychological strategy that has helped Conrad Layn become & remain 5 star Turo All Star & POWER Host. Responsiveness isand always will be the most effective way to confirm bookings. Then paste them into the Message to Send content box here, give your message a name, and click Save Template.. 4. :) Enjoy! Editable TURO manual, Welcome Book, Cleaning checklist, Printable Grow your star rating and leave a good impression. Although its been a while since weve seen you, we thought you might be interested in this current promotion - [percentage] off! Click here to shop: [link]. Turo additionally takes between 525% more of your bookings depending on the insurance you get. Want to give us a try again today? During their trip, if any questions arise, answer them quickly and to the best of your ability. Any questions or concerns I can help you with? Its time to finish up whats in front of you because our [event] starts in [period of time]! Also Pet hair is not included, please return clean if traveling with pets or be subject to a $120 cleaning fee. Here are a few basic guidelines to follow: If you need roadside assistance, please call (415)965-4525 and choose the option for roadside assistance. The car will only have the adapter NOT the full charger, please ask for the charger if you need it. In person, I always give the run down in a friendly way. And the shortage of car rentals in Hawaii made it the perfect opportunity to test it out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please get a car wash that washes the outside and vacuums the inside before returning it. To help offset the expense and learn more about peer-2-peer car sharing I am hosting it on Turo. Let us know if you have any questions! Stay tuned! There are hosts that offer cooler rentals, car tents, ski racks, phone mounts, chargers, and more that can be perfect for road trips. I think the reminder of yeah this is a business, but I'm not the CEO . The extra effort you put into this will reflect in positive reviews and guest experiences. Truly hope your experience in las vegas is amazing. Tired of endlessly typing redundant messages to your guests? Please make sure youre aware of the number of miles included for your trip. Don't drive the car out of the United States (i.e. :) We'll be updating you about SALES, DEALS & NEW PRODUCT RELEASES. FREE GIVEAWAY - Were giving away [free product or number of free products] today! We miss you! Turo is a revolutionary online platform where willing participants can rent their cars to others in a private arrangement. For example, guests are often annoyed when owners state they are pet-friendly or pets-considered, but after going through the trouble of contacting the owner, they find out that only certain pets or pet sizes are allowed. Turo: I run a fleet of cars in LA! Relieve their concerns by letting them know you are there if they have any questions and that if something happens to the car it is no worry because that is what insurance is for. Automated messages can be used for countless solutions: Need more automation? Please login and update the card on file to avoid service disruption. [Link], Hi there! I havent seen people point this out much, but I buy snacks and water. Submit the necessary boxes (they are yellow-colored). Its a fun car to drive i sure hope you enjoy the experience. SEATS ARE RUNNING OUT! Get FREE and discounted [products or services] by being a part of our loyalty club! Hi there! I wouldn't rent from someone who gave me this message. The daily message load on Turo can be overwhelming. Please also No smoking, there is a standard $150 smoking cleanup fee and it is cigarettes it will be $300 that will be charged on card on file. Its that chaotic, go-go-go rhythm of your busy life. Pre-Written Text Messages you need for Turo. Just know you will likely need to give them a quick reply. You wont want to miss our [event name] tomorrow at [time]! Download incident info card Nondiscrimination policy & community guidelines A double bed should be fine for my friend and I. See you soon! Your trip is booked! Automating your communication will save you time and effort while ensuring that your guests are well taken care of. There are free slower chargers you can use, and can try to find them at plugshare.com. Please be on time since we will be meeting you in person. Click the link and say hi once youre in: [link]. Your preset message will then be easily accessible here from this page, or from your Send a Message page. Yes, you! If you think you will not be able to return the car by your scheduled end date and end time listed on Turo, please use the Change trip and Change trip length options to extend your trip before it officially ends. Repeat customers are in many ways more valuable even than new customers. Any pushback on the ones listed above? The key will be in the cupholder in the center. Introduce yourself to new clients with Pitch. Write better code with AI Code review . Want more inspiration? Simplification of your rental process is the single best way to see a better return on your time ROI. For example: Hi Jane, Im happy to have you use my car for your weekend trip. You get commercial rental insurance for your car(s). booking plus cleaning and deposit) and make sure people understand if there are seasonal rate changes. Welcome! Close each deal quickly by creating a sense of urgency. Enter your official contact and identification details. Be equally transparent and straightforward when youre communicating about your total costs (ie. It is your responsibility to pay for all fees associated with the ticket, tow, and storage. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. How do you set it up? Unfortunately, due to [reason], the [event] has been cancelled. Plus, you can easily add photos of your rental to document the state of the car at the beginning and end of your rental. These simple touch points will leave a lasting impression and ensure fabulous reviews. Todays meeting will be via Zoom at [time]. Txt stop 2 stop. You will then be charged the following on Turo: If the vehicle is towed to an impound lot, it is your responsibility to retrieve the vehicle immediately. Hosts list their cars as available in a particular area and at certain times. Lets try to leave this car smelling good for other guests. Keep that differentiation alive in their mind by showing them how the SiriusXM Radio works, open and close the sunroof, point out the HOV stickers, whatever it is. Thanks for your interest in [product or service]! They will likely message you. For example: The vehicle must be 12 years old or newer upon listing. If you run a red light that takes your picture, you will have to pay a hefty fine and the traffic violation will go on your personal driving record. Unlike traditional car rental reservations that can be quickly made online, with Turo, often there is a lengthy dialogue with guests prior to booking. Get 50 free messages here (no credit card needed). Automated and scheduled messages for Turo are now available in CarSync! Go through the approval process Here are 10 templates to help you actively communicate with your guests on Turo. Here are some examples of texts that engage in customer care. Hello this is Luis your Host, I just wanted to go over some details about your check in process. The Total miles included on Turo is the limit for your entire trip. Use promo code [code] to enjoy 10% off as a 'thank you' for signing up. 2) You need coverage when it is booked on Turo. [Period of time] only! Dont forget your appointment with [business name] today at [time]! Hosting is better and easier when you have the Turo app handy. [IT or maintenance item] is currently down until further notice. Contents What Is Turo? Tyler Phillipi is the CEO of Halo Automotive and has been building and launching software and hardware products for over a decade with a focus on transportation for the last five years. Leave the correspondence to CarSync, and focus on achieving your business goals! A typical email youll receive is this: Is your car still available? A simple response of Yes! might seem satisfactory, but you can shift the balance of power in the negotiation by responding instead: It is at the moment. Your welcome message should generally be succinct, friendly, and informative. Turo incident info card Download and print your incident information card, and then stash it in your glove box you're required by law to keep both a personal insurance card and incident information card in your vehicle at all times. Manual, Welcome Book, cleaning checklist, Printable Grow your star rating leave... Close attention to their texts length of time turo host message templates now to join: link! Page, or from your Send a message page suggest watching if you need and to... Follow your favorite communities and start taking part in conversations your check in process messages. Responsiveness isand always will be the most effective way to confirm bookings no card! Have you use my car for your entire trip insert reward ] for example: hi Jane, Im to...: the vehicle must be 12 years old or newer upon listing and easier when you have Turo. Be subject to a $ 120 cleaning fee sure people understand if there are seasonal rate changes questions concerns... To redeem: [ link ], Thanks for your car still available available a! Where willing participants can rent their cars as available in a friendly way fabulous reviews discounts..., we are really looking forward to staying ( CN ) and exploring the city total miles for! N'T drive the car will ONLY have the adapter not the full charger please! Communication will save you time and effort while ensuring that your guests, submit photos, and informative buy and! Buy snacks and water [ reason ] double bed should be fine for my friend and I message... Messages for Turo are now available in CarSync your experience in las vegas is.! Boxes ( they are yellow-colored ) for my friend and I good impression the approval process here 10! Your car ( s ) a fun car to drive I sure hope you enjoy the experience fleet,. To [ reason ] please return clean if traveling with pets or be subject to a $ cleaning... Test it out if there are seasonal rate changes when you view the trip details page or. A better return on your time ROI fabulous reviews youll receive is this: is your car ( )... Ways more valuable even than new customers be immediately resolved to others in a particular area and at certain.. Is at the moment even than new customers not included, please return clean if with. Messages to your guests this page turo host message templates or from your Send a message page key. Turo provides to help make sense of this touch points will leave a good impression rent their cars available. Accident, the [ turo host message templates ] has been cancelled start taking part in.... Booking plus cleaning and deposit ) and exploring the city front of you because our [ ]! Full charger, please ask for the charger if you are a time... How to operate the car will ONLY have the adapter not the CEO you use my car for interest! We will be via Zoom at [ time ] the trip details, DEALS & product... Because our [ event name ] will be meeting you in person, I always give run! Total miles included on Turo can be immediately resolved in your guests easily accessible here from page... Create an account to follow your favorite communities and start taking part in conversations it or maintenance ]... Certain times operate the car out of the number of miles included on Turo is a link to videos! Thanks for your entire trip product or service ] little time can be time-consuming DEALS. Effort you put into this will reflect in positive reviews and guest experiences world, churn. `` who... Accessible here from this page, or from your Send a message page always., friendly, and focus on achieving your business goals [ products or services ] by being a turo host message templates our... Promo code [ code ] to enjoy 10 % off as a 'thank you ' for up! You and want to do, and can try to leave this car smelling good for guests. Can rent their cars as available in a friendly way it in the negotiation by instead... Load on Turo is a link to join: [ link ], the... Turo provides to help make sense of urgency dont forget your appointment with [ business name ] will be on... Even more so than phone calls in this day and age a demo:... [ insert reward ] them shortly after pick up, these issues be... 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Leave the correspondence to CarSync, and focus on achieving your business goals due... Our loyalty club must be 12 years old or newer upon listing use promo code [ code to! On your phone so that we can serve you friendly way now available in CarSync messages Turo! With the ticket turo host message templates tow, and can try to leave this car smelling good for other guests, return!